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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My hp lap top won't recognize my canon printer--keeps giving

Customer Question

my hp lap top won't recognize my canon printer--keeps giving me "e print"
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

What is the operating system on the computer.

Customer: replied 1 year ago.
windows 8
Expert:  Michelle replied 1 year ago.

how is the printer connected to the computer usb or wifi?

Customer: replied 1 year ago.
Expert:  Michelle replied 1 year ago.

Power off the printer and then uninstall the printer driver from the computer and then restart the pc.

Reinstall the printer driver and select the usb during the install selection.

Customer: replied 1 year ago.
I don't get the canon option in choosing printer--just hp e print
Customer: replied 1 year ago.
how do i uninstall?
Expert:  Michelle replied 1 year ago.

open devices and printers folder and then remove the printer installed in there reboot pc and then reinsall it back from the disk you got with the printer.

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