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I think you may have to have the software - the full set, not just the basic driver - installed for this process to work properly, with all the steps.
What computer are you using the printer with? Windows or Apple?
And what version of the OS is on the computer?
How did the head alignment process get started? if from your computer, I would advise trying the full software set install first. If from the printer itself, how / what function started it?
And if from an error, what error was it? Was it perhaps an 'Automatic Alignment Failure' message? if so, then you would need to enter the values that look best in the printout, into a program on your computer or into a display on the printer, in order to do what is called a 'Manual Alignment.'
Is this a new printer, and if so: how new?