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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Vic, and thanks. My nx 430 printer wont print, I did the

Customer Question

Vic, and thanks. My nx 430 printer wont print
JA: Thanks. Can you give me any more details about your issue?
Customer: I did the head cleaning, nozzle clean and alignment and still wont print
JA: OK got it. Last thing — Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Do you get any error messages?
Does it try to print, but outputs a blank page?

Customer: replied 1 year ago.
hold on before we go any farther, it stated earlier it was a five dollar fee and a eighteen dollar charge which if i was satisfied.
i noticed my account has already been charged these amounts. explain this to me,
Expert:  Nathan replied 1 year ago.

You are charged the deposit to post your question, and the balance upon corresponding with an expert.

That fee would be ultimately refundable if you didn't get an answer, etc.

Customer: replied 1 year ago.
disregard, i fixed it myself, thank you and make sure my account is credited
Expert:  Nathan replied 1 year ago.

Thanks for the update.

I cannot do any of the above, but you may do so from the help page.