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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Reached page 5 of the startup directions. Trays will not go

Customer Question

Reached page 5 of the startup directions for MB2320. Trays will not go in and the graphics do not make clear how they could go in.
Submitted: 1 year ago.
Category: Printers
Customer: replied 1 year ago.
I have extended the trays to letter size length and they will no longer go in fully. The plastic spike on the inside edge prevents that from happening.
Customer: replied 1 year ago.
cancel request
Customer: replied 1 year ago.
No services received -- no charge?!
Expert:  John replied 1 year ago.

Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.

I apologize for the long delay. If you still need help, please let me know if you try to make a copy from the printer itself, does it work?

Also, are you connecting it to your computer with its USB cable?

And, what's your operative system version?