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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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How do I get my xp320 to scan to my laptop?

Customer Question

How do I get my xp320 to scan to my laptop ?
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.

Hi there and welcome

do you have the printer connected to your Laptop so you are now able to print?

Please let me know.

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Still can't scan
Customer: replied 1 year ago.
No I want you to tell me how to get it to work
Customer: replied 1 year ago.
I'm waiting
Expert:  Richard replied 1 year ago.

Hi there,

Sorry about the delay Charles, it was 30 minutes before you replied so I was busy with another customer.

I am not sure what you mean with "No I want you to tell me how to get it to work"... but on your computer you should have a program called Epson Scan

Tell me when you have located it please.

Customer: replied 1 year ago.
No I want you to tell me how for the $20.00 I just spent
Customer: replied 1 year ago.
If you don't know how I will post on Facebook your answer
Expert:  Richard replied 1 year ago.

Sorry Charles, really not understanding your replies. I am not sure what Facebook has to do with this, or why your talking about payments....

I just want you please to respond to the question I asked you.

Can you do this please?

Customer: replied 1 year ago.
Epson scan , when I push the ok button it says its unavailable
Expert:  Richard replied 1 year ago.

how is the printer connected to the computer Charles? Via wireless or via a USB cable?

Customer: replied 1 year ago.
USB
Expert:  Richard replied 1 year ago.

Thanks

Can you connect it to a different USB port on your computer.

Wait 5 minutes, then open Epson Scan and attempt to scan.

Tell me if it now scans please.