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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Uverse installed a new wireless access point to solve some

Customer Question

uverse installed a new wireless access point to solve some problems. the access code changed. i am able to access the new code on all of my devices with the exception of my canon mx472 printer.
when i follow the instructions to reset the password ***** the printer to access the new wireless, it does not not connect.
Submitted: 1 year ago.
Category: Printers
Expert:  Kamil Anwar replied 1 year ago.

Have you tried the WPS method?

Customer: replied 1 year ago.
does not find it that way either
Expert:  Kamil Anwar replied 1 year ago.

May i connect with you remotely to troubleshoot the issue directly? Thanks