Printer Repair Questions? Ask IT Technicians for Answers ASAP
Thank you for your question, my name is ***** ***** I look forward to assisting you.
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Can you please remove the power to the unit (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the machine, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Thanks, ***** ***** hoping it was residue power but its the internal memory that has faulted, this confirms it. It cannot read from the memory and this is why it stops loading/
I am really sorry about this and you are going to have to return the unit to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
The memory had faulty sectors and then it cannot be read. Its a failure in the materials used, a hardware failure.
As it wrote to more faulting sectors, it gets worse until it is not able to be read at all as you see now
Let me know if you need anything else and please remember the service rating via one of the stars at the top of the screen then submit
107 but if you do not see the screen you cannot do this
I understand..... but the problem I explained is the problem you have and they are going to need to change out the memory in the printer.,
I know you want a different answer, but the only way to give that would be to just lie and it still would not resolve the problem.
They can do it in the office.
If you need anything else, let me know and please remember the service rating via one of the stars at the top then submit