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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Brother MFC-J870DW printer shut off after plugging it in,

Customer Question

My Brother MFC-J870DW printer shut off after plugging it in, in about 2 minutes. I have tried different outlets and in about 2 minutes It goes blank again. No error message and cannot print when it is on
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.

Hi, My name is ***** ***** i will be assisting you

Please remove the ink cartridges and paper from printer

turn off printer and unplug power cord

keep the ON button pressed for 10 secs

wait for a minute

plug in power cord and turn on printer

insert ink and then insert few sheets of paper in tray

try to print something

let me know if it stays on or shuts off

Customer: replied 1 year ago.
Does not print and shut off again after a few minutes
Expert:  Michelle replied 1 year ago.

do you get any error message before the printer shuts down

Customer: replied 1 year ago.
Please refund my money from PayPal.. This did not work and I am replacing my printer. Thank you. Deb
Expert:  Michelle replied 1 year ago.

no problems. you can contact our customer service for the same

US/Canada : 1.***-***-****
Available 6am to 6pm PST