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I HAVE A MG5300 CANON PRINTER, MANAGE TO REMOVE JAMMED PAPER…

Customer Question
I HAVE A MG5300...

I HAVE A MG5300 CANON PRINTER, MANAGE TO REMOVE JAMMED PAPER & ABIT OF TORN PAPER. BUT THE ERROR MESSAGE 6A81 KEEPS APPEARING.

Technician's Assistant: Sometimes things that you think will be really complicated end up being easy to fix. The Printer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.

AT THE MOMENT, ONLY THE ERROR MESSAGE KEEPS APPEARING. IT SAYS TO REFER TO MANUAL. BUT I DON'T HAVE A COMPLETE MANUAL.'

Technician's Assistant: Is there anything else important you think the Printer Technician should know?

WHEN I SWITCH ON THE PRINTER, THERE'S NO USUAL SOUND OF WHEN A PRINTER STARTS UP.

Submitted: 2 years ago.Category: Printers
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Answered in 4 hours by:
3/18/2016
Technician: Russell H., Printer and Office Tech replied 2 years ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,956
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

That error means the purge unit (under the printhead/carriage) or something associated with it, is jamming. A loose part may be the cause, or something similar. Open the printer, with the power off, and examine the parts that might affect the carriage and/or printhead, try to gently move the printhead aside, etc.

At worst, the printer may need repairing or replacing.

(How old is the printer?)

Let me know what you find, please.

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Russell H.
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,956
12,956 Satisfied Customers
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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