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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I put in a new black cartridge and now it won't print

Customer Question

I put in a new black cartridge and now it won't print
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.

Hi,My name is ***** ***** i will be assisting you

please let me know that did the problem start only after replacing the black ink or it was there even before that

Expert:  Michelle replied 1 year ago.

Please follow these steps

On the printer , press the Setup icon (picture of a wrench) .

use the arrows to go to Tools and press OK.

use arrows to go to Clean Printhead and press OK.

once the printhead cleaning completes a test page will print

Expert:  Michelle replied 1 year ago.

if there is no black follow the below steps

remove the cartridges and with a cotton swab and alcohol clean the nozzles of the cartridge and head ensuring they are not clogged

you can also shake the black cartridge a bit

then reinsert ink and try a print

let me know the status and i will suggest further accordingly