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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 37705
Experience:  Printer and scanner problem resolver for over 15 years
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I had to reset my computer and the driver Canon MX396 was

Customer Question

I had to reset my computer and the driver for my Canon MX396 was lost. How can I restore it?
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.

Hi there and welcome

which version of windows or mac do you have?

Customer: replied 1 year ago.
Windows 8.1
Expert:  Richard replied 1 year ago.

Thank you

You can download the driver from my link below for this

http://support-au.canon.com.au/contents/AU/EN/0100476801.html

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

Else please take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Customer: replied 1 year ago.
Why do I have to pay another $37? The $32 already paid plus $37 is more than buying a new printer
Expert:  Richard replied 1 year ago.

I never asked you to pay anything more....

I provided you the link to download the driver. Nothing I said involved paying more money.

Why are you saying this???

Customer: replied 1 year ago.
Sorry I cant see the link provided
Customer: replied 1 year ago.
Want to switch to Secure Remote assistance is all I can see
Expert:  Richard replied 1 year ago.

I will repeat the answer I gave Geoff. Its a simple process so no need for Secure remote and the extra cost it has

You can download the driver from my link below for this
http://support-au.canon.com.au/contents/AU/EN/0100476801.html
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
Else please take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you

Expert:  Richard replied 1 year ago.

Geoff? You used my link?