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Richard, Technician
Category: Printers
Satisfied Customers: 38358
Experience:  Printer and scanner problem resolver for over 15 years
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I have a HP Envy 4500 e all in one series printer. I was

Customer Question

I have a HP Envy 4500 e all in one series printer. I was working perfectly. I took my laptop to another area and had to use a different printer and now when I am back home my computer will not print to the printer que. I checked to make sure the printer was checked as default. But it still didn't connect. It was also online. so I check the printer properties, it said it had no driver installed. So I removed the printer and tried to reinstall it, now it won't install properly, just the scanner part shows up.
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.

Hi there and welcome

Are you connecting to the printer via wireless or a USB cable Richard?

Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.


Remove the power to the wireless router, the printer and power off the computer.

Wait 5 minutes.

connect the power to the wifi router and wait 5 minutes,

Power on the printer, then power on the computer and try to install the printer and tell me if it now functions please

Customer: replied 1 year ago.
I installed the printer, but when right clicking on the printer, it only says start scan and scan properties not printer properties the status says fiver is unavailable
Expert:  Richard replied 1 year ago.

ok, but open up a program and try to print to it from there.

What happens?