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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a QL-500 labeling printer. I downloaded a print

Customer Question

I have a QL-500 labeling printer. I downloaded a print driver to my Mac with OS 10.10.2 and I can't find the driver on my Mac. Is this a Brother problem or an Apple problem?
Submitted: 1 year ago.
Category: Printers
Expert:  Dustin replied 1 year ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

It sounds like you are having issues installing the printer driver and P Touch software.

Would you like me to connect to your mac and get this installed and working for you? If so we can connect via a secure remote connection.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.