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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 17660
Experience:  HNC Computing; Large format and multifunction printer expert
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My printer error is unable to scan af - can I fix this? When

Customer Question

Hi Pearl,
JA: How can we help?
Customer: My printer error is unable to scan af - can I fix this?
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Printer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: When I turn the machine on the error comes up and the machine makes a sound like it's shuddering
JA: Is there anything else important you think the Printer Technician should know?
Customer: No, that's it
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and connect you two.
Submitted: 1 year ago.
Category: Printers
Expert:  Electronics Pete replied 1 year ago.

Hi Sandy,

This can happen if there is a blockage on the automatic sheet feeder (AF).

Check that there are no fragments of paper or sheets of paper, or staples, paperclips, etc. jammed inside the automatic feeder.

Also try cleaning the rubber rollers in the automatic sheet feeder.

Reply back and let me know if you get it working again.

If you need further assistance, please let me know the make and model number of the printer.