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The screen on my pixma5320 says error on rear tray and when…

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the screen on my pixma5320...
the screen on my pixma5320 says error on rear tray and when i click the paper button and the printer attempts to print there is a click from the printer and no printing. Can you help me?
Submitted: 2 years ago.Category: Printers
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Answered in 20 minutes by:
3/12/2016
Technician: Shefin, Printer and Office Equip. Specialist replied 2 years ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,820
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Check if there is any paper jammed inside the printer. Follow the instructions in the link below.

https://support.usa.canon.com/kb/index?page=content&id=ART114151&actp=search&viewlocale=en_US&searchid=1457805177764

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!
S H E F I N

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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Experience: Working as tech support specialist with a worldwide computer manufacturer.

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