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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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WF-2540 - keeps saying paper jam, but I removed all paper

Customer Question

WF-2540 - keeps saying paper jam, but I removed all paper that was stuck.
Then - window frame shows notice -
Keeps saying turn off and on, I do so - but then the paper jam and off and on notice comes up again !
Please help ! Thank you very much.
Submitted: 1 year ago.
Category: Printers
Expert:  Harold Hanna replied 1 year ago.

Hello Debbie I am sorry you are having trouble with your printer. Did it start as having an actual paper jam, and you believe you removed the jam and it is still not working correctly?