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HP M225 WILL NOT INITILIZE AND TURN ON

Customer Question
HP M225 WILL NOT INITILIZE AND TURN ON
Submitted: 2 years ago.Category: Printers
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Answered in 5 minutes by:
3/8/2016
Technician: Richard, Technician replied 2 years ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 48,259
Experience: Printer and scanner problem resolver for over 15 years
Verified

Hi there and welcome

Is it getting any power at all Judy? can you hear the mechanics inside of it moving?

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Customer reply replied 2 years ago
it does have power. It does start the initializing and just stays there, rather than moving on to start.
Technician: Richard, Technician replied 2 years ago

Thanks

Remove the power to the printer, so unplug it from the power socket.

Then hold the X button and with it held, power on the printer and tell me if it then starts (keep X held till it correctly starts or for 30 seconds please)

Let me know the results

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