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My C460 printer/scanner is not allowing me to scan. I am…

Customer Question
Hi, my C460 printer/scanner is...
Hi, my C460 printer/scanner is not allowing me to scan. I am getting a message that the scanner is not selected or not connected or it is busy with another scan job. None of these is correct. I am able to print, but the Easy Document Creator application on my PC does not recognise the scanner. What should I do?
Submitted: 2 years ago.Category: Printers
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Answered in 4 minutes by:
3/8/2016
Technician: Michelle, Printer Expert replied 2 years ago
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 6,061
Experience: B.Sc. Computer Science with Honors
Verified

Hi, My name is ***** ***** i will be assisting you

let me know how is printer connected..usb cable or wifi

also let me know the operating system installed on the computer

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Customer reply replied 2 years ago
Wi Fi. Windows. It is a corporate machine so I can't load any software without support.
Technician: Michelle, Printer Expert replied 2 years ago

ok...please open control panel...click on devices and printers

right click on printer icon..let me know if you get an option of start scan in the menu that pops up

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Customer reply replied 2 years ago
Hi Michelle,Thanks for the help. As I am using a corporate machine from home, it is best that I seek help first from a colleague within my company. Please forgive me for troubling you.Best wishes,david
Technician: Michelle, Printer Expert replied 2 years ago

not a problem you are most welcome to come back and ask any printer question.

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