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I recently purchased an HP 6830 printer. When trying to

Customer Question
print 4x6 photos i am...
i recently purchased an HP 6830 printer. When trying to print 4x6 photos i am not able to get a complete paper size menu. The menu does not include your typical 4x6 paper size. I spent 2 hours at an apple store yesterday and the only problem they found was that my OS was not updated so they downloaded and installed OSx.
Submitted: 2 years ago.Category: Printers
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Answered in 4 hours by:
3/7/2016
Technician: Russell H., Printer and Office Tech replied 2 years ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,943
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

I suggest that you first of all, disconnect your printer from the computer.

Then, go to the printers list, select your HP 6830 if it shows up there, and remove it by clicking on the - button.

Then tell me what the MAC OS X version currently on your computer is - by looking at

apple menu - About This Mac

for the 10.X version number.

Instructions will continue once I have that information.

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Russell H.
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,943
12,943 Satisfied Customers
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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