How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Robert M. Your Own Question
Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 9019
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
Type Your Printers Question Here...
Robert M. is online now
A new question is answered every 9 seconds

Trying to load specialty paper into hp 9180 photosmart

Customer Question

trying to load specialty paper into hp 9180 photosmart printer and keep getting close specialty media tray which is the tray I need
Submitted: 1 year ago.
Category: Printers
Expert:  Robert M. replied 1 year ago.

most likely what is happening is that the job being sent to the printer is not set to run on specialty paper or through the special tray

so the printer thinks it has a normal print job from the main tray and it says i cant print till the specialty tray is closed

delete any jobs in the queue and check the settings on the document that you are trying to print.