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Trying to load specialty paper into hp 9180 photosmart

Customer Question
printer and keep getting close...
trying to load specialty paper into hp 9180 photosmart printer and keep getting close specialty media tray which is the tray I need
Submitted: 2 years ago.Category: Printers
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Answered in 4 hours by:
3/6/2016
Technician: Robert M., Consultant replied 2 years ago
Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 9,485
Experience: 30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
Verified

most likely what is happening is that the job being sent to the printer is not set to run on specialty paper or through the special tray

so the printer thinks it has a normal print job from the main tray and it says i cant print till the specialty tray is closed

delete any jobs in the queue and check the settings on the document that you are trying to print.

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Robert M.
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