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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I recently installed a new router. printer now will not

Customer Question

I recently installed a new router. printer now will not work. tried to set up WiFi, says not correct though I know the network and password ***** correct.
Submitted: 1 year ago.
Category: Printers
Expert:  Shefin replied 1 year ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

May I know the operating system you are using? Is it Windows 7?

Do you have a printer USB cable with you?

Can I access your computer remotely and check the issue?

Thank you.

S H E F I N

Customer: replied 1 year ago.
Windows 10
Expert:  Shefin replied 1 year ago.

Hi,

Have you tried setting up the wireless on your printer using printer buttons? get instructions from the link below.

https://www.epson.com/cgi-bin/Store/support/supDetail.jsp?UseCookie=yes&infoType=FAQ&oid=252863&prodoid=63099730&foid=268036

Have you checked the correct wireless name and password ***** your computer?

Do you have a printer USB cable with you?

Thank you.

S H E F I N

Customer: replied 1 year ago.
I have checked the correct wireless name and password, yes.
Customer: replied 1 year ago.
I went through this entire procedure several times
Customer: replied 1 year ago.
Are you there Shefin?
Customer: replied 1 year ago.
Hello? This is not helpful
Expert:  Shefin replied 1 year ago.

Hi,

I apologize for the delay in my response.

Do you have a printer USB cable with you? Have you tried setting up wireless with the USB cable?

Thank you.

S H E F I N

Customer: replied 1 year ago.
This has not been a satisfactory transaction. Do not charge me for any assistance as you have provided none.
Expert:  Shefin replied 1 year ago.

Hi,

I apologize for the inconvenience caused to you. However, I would suggest you download and install the driver, and during the installation, select Wireless Network Setup using USB cable and follow the on screen instructions.

Thank you.

S H E F I N