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Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 10921
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
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I have a MP270 printer/scanner. We received e-mail pictures

Customer Question

I have a MP270 printer/scanner.
We received e-mail pictures from a Blackberry 10 phone serviced by Rogers;
the pictures will not print on the canon photo app , but they are on Photo Gallery.
We bought a new print color cartridge , but the pictures are faded and fuzzy.
How do we get the photos to go on the canon software?
Submitted: 1 year ago.
Category: Printers
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

First question: What file type are the pictures? e.g. JPEG JPG PNG GIF TIF TIFF etc.

Some file types may not print from the Canon sofrware, or at all.

Try making sure your printer is not in Draft mode. That would make the pictures printed out lower in quality, and perhaps faded a bit also.

What Canon software exactly do you want the photos to print out from ?