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Oxf1 is showing up on my pinter after installing ink

Customer Question
Oxf1 is showing up...

Oxf1 is showing up on my pinter after installing ink cartridge

Technician's Assistant: Sometimes printer issues that you think will be really complicated end up being easy to fix. The Printer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.

I installed an ink cartridge and oxf1 code shows up. WF-3640

Technician's Assistant: Huh?

0xF1 shows up after I installed new ink cartridge

Technician's Assistant: Is there anything else the Printer Technician should be aware of?

A memo came up if I would like to change the cartridge. I said no but changed the cartridge

Submitted: 2 years ago.Category: Printers
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Answered in 1 hour by:
3/5/2016
Technician: Sowrav D., Engineer replied 2 years ago
Sowrav D.
Sowrav D., Engineer
Category: Printers
Satisfied Customers: 3,147
Experience: Completed Course In Computer Hardware and Printer Repairing
Verified

Can you install the cartridge and let me know, if the error message disappear or not ?

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Customer reply replied 2 years ago
How do you install carriage Ed-3640
Customer reply replied 2 years ago
I moved the ink carriage to the left and it still says error code Oxf1
Technician: Sowrav D., Engineer replied 2 years ago

Do you have removed the carraige from the printer or the cartridge ?

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Customer reply replied 2 years ago
No, don't know how. I just moved the ink carriage all the way to the left. Turned off computer, turned it on and the ink went back to the right.
Customer reply replied 2 years ago
are you there?
Technician: Sowrav D., Engineer replied 2 years ago

Do you have installed the old cartridge, as I have requested in my first reply ?

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Customer reply replied 2 years ago
It says print head nozzle clogged. It is actually out of ink.
Technician: Sowrav D., Engineer replied 2 years ago

Do you checked the ink level of the old cartridge ?

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Customer reply replied 2 years ago
empty
Customer reply replied 2 years ago
I put the new one and got the oxf1 error
Technician: Sowrav D., Engineer replied 2 years ago

Thanks for the update, the problem is with the new cartridges, it has some manufacturing defect and most probably the chip installed on the cartridge is defective. This is a very common problem with any inkjet cartridges. You can get it replaced from the store, as it has manufacturing defect.

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Customer reply replied 2 years ago
Is there a proper way to install this? The last time I changed it in the middle of printing.
Technician: Sowrav D., Engineer replied 2 years ago

Yes, there is a correct way to install the cartridges. Please wait I will post the steps.

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Customer reply replied 2 years ago
I did it, Thank you.I have another WF-3640 epson at my office. It is connected to my PC wirelessly. If i try to print from my laptop it does not print. When I come home and walk in the door it starts printing.
Technician: Sowrav D., Engineer replied 2 years ago

Where is the router, at your home or office ?

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Customer reply replied 2 years ago
I have a router at home and a WF-3640 and my computer is connected wirelessly. My office is 20 minutes away with the same printer. Does not print but when I come home it starts printing. I tried usb at the office but still does not print.
Technician: Sowrav D., Engineer replied 2 years ago

Please remember to give rating for my time and effort.

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Customer reply replied 2 years ago
I also have a router at the office. I never did connect my laptop to the printer at the office because it had same model number. It does not print with usb
Technician: Sowrav D., Engineer replied 2 years ago

Sorry, I could not get back to you, as I was offline, please let me know, when you want to continue.

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Sowrav D.
Sowrav D.
Sowrav D., Engineer
Category: Printers
Satisfied Customers: 3,147
3,147 Satisfied Customers
Experience: Completed Course In Computer Hardware and Printer Repairing

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