Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Cannot locate the WPS button on access point, I am setting…

Customer Question
Cannot locate the WPS...

Cannot locate the WPS button on access point

Technician's Assistant: Sometimes things that you think will be really complicated end up being easy to fix. The Printer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.

I am setting up a new printer MB2020 for my desktop via my wireless router

Technician's Assistant: Is there anything else the Printer Technician should be aware of?

Nothing I Know

Submitted: 2 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
3/4/2016
Technician: Jason Jones, Technician replied 2 years ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 18,775
Experience: 10+ years work experience.
Verified

Hello,

I am the person that will be helping you today.

May I ask for the brand and model name of your wireless router or your wireless modem?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,
Jason

Ask Your Own Printers Question
Customer reply replied 2 years ago
Belkin Wireless Router, Model F5D8233-4
Customer reply replied 2 years ago
My new printer, a Canon MB2020 is asking to press and hold the WPS button the access point, then press OK
Technician: Jason Jones, Technician replied 2 years ago

If you look at the back of the router, you will find two small buttons. The one next to the power cable is the reset button so do not press that one. The other button on the other end is the WPS button. Are you able to find that?

Ask Your Own Printers Question
Technician: Jason Jones, Technician replied 2 years ago

Thank you.

Ask Your Own Printers Question
Customer reply replied 2 years ago
That did not work
Technician: Jason Jones, Technician replied 2 years ago

"What" did not work? You pressing the button didn't work?

Ask Your Own Printers Question
Customer reply replied 2 years ago
the printer timed out without connecting
Technician: Jason Jones, Technician replied 2 years ago

How long did you press the WPS button? You should press it for 10 seconds when prompted.

Ask Your Own Printers Question
Customer reply replied 2 years ago
I pressed and held the WPS button then press the OK button on the printer. Held the WPS button until the printer timed out!
Technician: Jason Jones, Technician replied 2 years ago

How long did you press the button? It works as such: You press and hold the WPS button on the router for 10 seconds and let go.

Ask Your Own Printers Question
Customer reply replied 2 years ago
I pressed and held for 10 seconds, then let go, the printer again timed out
Technician: Jason Jones, Technician replied 2 years ago

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Ask Your Own Printers Question
Customer reply replied 2 years ago
NO, Thank you for your effort
Technician: Jason Jones, Technician replied 2 years ago

You are welcome.

Ask Your Own Printers Question
Technician: Robert M., Consultant replied 2 years ago
Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 9,399
Experience: 30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
Verified

Before you get to the point where it says go hold the button does the printer find your router ?

Ask Your Own Printers Question
Was this answer helpful?
Ask Robert M. Your Own Question
Robert M.
Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 9,399
9,399 Satisfied Customers
Experience: 30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.

Robert M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,096 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Shefin

Shefin

Printer and Office Equip. Specialist

3,649 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,343 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,152 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,083 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
Nothing but I need to know how to download a form I have to
Nothing but I need to know how to download a form I have to scan to the printer first. I would like to see a manual and download how to do this and other tasks that I have never done. Once I read it a… read more
Harry
Harry
1,701 satisfied customers
USING A IMAGE CLASS MF6530 PRINTER AND GETTING ERROR NOTE
USING A IMAGE CLASS MF6530 PRINTER AND GETTING ERROR NOTE 'TONER IS NOT SET' TRIED 2ND PRINTER CARTRIDGE AND GET SAME NOTE. IF I OPEN CARTRIDGE DOOR AND REINSERT CARTRIDGE IT WILL PRINT BUT WILL NOT P… read more
Harry
Harry
1,701 satisfied customers
Showing - problems with printer or ink, Since telstra
showing - problems with printer or ink, Since telstra blackout. 2 TV's had been affected, but now on line … read more
Harry
Harry
1,701 satisfied customers
I try sending PDF scan document but see where it is saying
I try sending PDF scan document but see where it is saying saving but then can't find the document. How do I retrieve the PDF … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,649 satisfied customers
The printer go's to fax when i try to scan or copy i don't
the printer go's to fax when i try to scan or copy i don't wont to set the fax up at this time … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Since I changed my broadband to fibre, my printer can't
Since I changed my broadband to fibre, my printer can't work. It is not connected basically I"m trying to reinstall the driver, but failed … read more
Donna French
Donna French
Bachelor of Science
51 satisfied customers
I have a HP Designjet T610 that says there is a paper jam,
I have a HP Designjet T610 that says there is a paper jam, but it flows right through. … read more
Donna French
Donna French
Bachelor of Science
51 satisfied customers
Can you help me my printer has gone recovery mode and i dont
hi can you help me my printer has gone recovery mode and i dont know what to do. would appreciate it … read more
Robert M.
Robert M.
Consultant
9,399 satisfied customers
I have a Error code E161-403F of IPF 8400 Canon. Whe n I
I have a Error code E161-403F of IPF 8400 Canon. JA: Is your Canon printer displaying the error on all print jobs, even after you restart it? Customer: Whe n I restart it JA: When did you last update … read more
Harry
Harry
1,701 satisfied customers
Since I changed my broadband to fibre, my printer can't
Since I changed my broadband to fibre, my printer can't work. It is not connected basically I"m trying to reinstall the driver, but failed … read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
Are you a Hewlett Packard rich? HP Envy 7640. I have
I have insurance until 7-1999. I need a HP Tech. Are you one? … read more
Harry
Harry
1,701 satisfied customers
I have a CM110 Cutter that is not correctly typing the last
I have a CM110 Cutter that is not correctly typing the last three letters on each row, why.?? … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Small plastic wheel has come out and will not copy but is
Small plastic wheel has come out and will not copy but is printing … read more
Harry
Harry
1,701 satisfied customers
I need video camera spport # oops fond the right class!
I need video camera spport # oops fond the right class ! … read more
Harry
Harry
1,701 satisfied customers
MF620 WILL NOT PRINT. CANON MF620C. TODAY. NOT SURE HOW TO
MF620 WILL NOT PRINT JA: What's the brand and model of your printer? Customer: CANON MF620C JA: How long has this been going on with your MF620C? Customer: TODAY JA: When did you last update the Opera… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
6 satisfied customers
My printer has the toner light on but I have put in a a new
My printer has the toner light on but I have put in a a new toner twice and the toner light keeps coming on. Help … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
966 satisfied customers
I have a WF 3640 that is no longer able to make standard
Hi, I have a WF 3640 that is no longer able to make standard quality without blurring some lines. Thanks … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I registered a user stamp, but I can't find any info on how
I registered a user stamp, but I can't find any info on how to use this with documents we want to copy and add this to? … read more
Harry
Harry
1,701 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x