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Michael Hannigan
Michael Hannigan, Technician
Category: Printers
Satisfied Customers: 11738
Experience:  25+ Years Experience Computers, Electronics, and Printers - HP, Canon, Xerox, Ricoh, Lexmark, Oki, Ghestner, Konica Minolta, Kyocera, Sharp
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My HP Office Jet Pro 8610 will not print good quality # 10

Customer Question

My HP Office Jet Pro 8610 will not print good quality # ***** envelopes, saying wrong size paper while my Microsoft Publisher used # ***** and measures exactly as the envelopes. It did OK previously.
Submitted: 1 year ago.
Category: Printers
Expert:  Michael Hannigan replied 1 year ago.

Hello. Thank you for coming to JustAnswer.

Sorry for the wait. My name is Michael. I will be helping you with your question today.

Expert:  Michael Hannigan replied 1 year ago.

How are you feeding the envelopes through? Long edge first, or short end first? If you are feeding them long edge first, you might want to try short edge first as they are usually much easier to fees through that way.

Otherwise, you may need to clean or replace the print rollers. Envelopes are very hard on the roller mechanism because of their thickness and xplexity of being various thickness throughout.


Customer: replied 1 year ago.
Several times you site has claimed I input my credit card wrong, and I didn't. I was asking for your Remote Assistance.
Customer: replied 1 year ago.
Remember that I am deaf and use a CapTel phone which places your words on the screen.
Customer: replied 1 year ago.
OK, fix me up.
Customer: replied 1 year ago.
Are you there?
Expert:  Michael Hannigan replied 1 year ago.

Your request has been made. it is open to all Experts. If someone is able to accept it, you will be given instructions on what to do next.