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My HP Office Jet Pro 8610 will not print good quality # 10…

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My HP Office Jet Pro...
My HP Office Jet Pro 8610 will not print good quality # ***** envelopes, saying wrong size paper while my Microsoft Publisher used # ***** and measures exactly as the envelopes. It did OK previously.
Submitted: 2 years ago.Category: Printers
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Answered in 6 hours by:
3/3/2016
Technician: Michael Hannigan, Technician replied 2 years ago
Michael Hannigan
Michael Hannigan, Technician
Category: Printers
Satisfied Customers: 11,888
Experience: 25+ Years Experience Computers, Electronics, and Printers - HP, Canon, Xerox, Ricoh, Lexmark, Oki, Ghestner, Konica Minolta, Kyocera, Sharp
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Hello. Thank you for coming to JustAnswer.

Sorry for the wait. My name is Michael. I will be helping you with your question today.

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Technician: Michael Hannigan, Technician replied 2 years ago

How are you feeding the envelopes through? Long edge first, or short end first? If you are feeding them long edge first, you might want to try short edge first as they are usually much easier to fees through that way.

Otherwise, you may need to clean or replace the print rollers. Envelopes are very hard on the roller mechanism because of their thickness and xplexity of being various thickness throughout.

Mike

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Customer reply replied 2 years ago
Several times you site has claimed I input my credit card wrong, and I didn't. I was asking for your Remote Assistance.
Customer reply replied 2 years ago
Remember that I am deaf and use a CapTel phone which places your words on the screen.
Customer reply replied 2 years ago
OK, fix me up.
Customer reply replied 2 years ago
Are you there?
Technician: Michael Hannigan, Technician replied 2 years ago

Your request has been made. it is open to all Experts. If someone is able to accept it, you will be given instructions on what to do next.

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Michael Hannigan
Michael Hannigan
Michael Hannigan, Technician
Category: Printers
Satisfied Customers: 11,888
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Experience: 25+ Years Experience Computers, Electronics, and Printers - HP, Canon, Xerox, Ricoh, Lexmark, Oki, Ghestner, Konica Minolta, Kyocera, Sharp

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