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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a brother mfc-8440, about a month ago I could not

Customer Question

I have a brother mfc-8440, about a month ago I could not send a fax. up to that point it was working fine. I called the phone co and they came out with there fax machine and it sent and received fine, so I took my fax to a local repair store and they said my fax was working fine. I saw the test sheets from both, my fax still will not work, I tried a different phone cord and a different wall plug. I get the Message "NG: poor line condition:. Any ideal, Frank
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Frank.

Can you tell me a bit more about the problem please:

1) Is this a dedicated fax line, or a shared voice/fax line?
2) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)
3) Do you have dsl service on the same line?
4) Are you able to successfully RECEIVE a fax?

Customer: replied 1 year ago.
1 shared
2 local
3 no
4 I have not tried
Expert:  Nathan replied 1 year ago.

Can you please try to receive a fax, have someone send you a test fax.

This is a necessary step to properly isolate the cause of the problem.

Also, who is your phone company/provider?

Customer: replied 1 year ago.
they tried twice , no fax
Farmers Telecom Coop
Expert:  Nathan replied 1 year ago.

You mean they tried sending to you?

Customer: replied 1 year ago.
I did received 2 test faxes
Expert:  Nathan replied 1 year ago.

Okay and that worked with no error, correct?

If so, that means that the issue is your machine not being able to get a good quality connection, and you need to make some adjustments to your outgoing fax settings. However there could also be an underlying hardware problem here (bad/failing fax modem) which wouldn't be surprising to see based on the age.

Try this: On the brother press Menu 229, set it to ON, then Set, then try to send a fax.

Customer: replied 1 year ago.
Tried, did not send. got error 20 01
Expert:  Nathan replied 1 year ago.

What error were you getting previously?

Customer: replied 1 year ago.
I did not see it
Customer: replied 1 year ago.
I did received the two faxs fine, no error massage
Expert:  Nathan replied 1 year ago.

Thank you for confirming.

Please attempt the above steps again, making absolutely sure that the on screen selection shows ON, prior to pressing set, then immediately after key in the phone number and press send.

What type of internet connection do you have?

Expert:  Nathan replied 1 year ago.

Do you still need help with this?