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I have a brother mfc-8440, about a month ago I could not…

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I have a brother mfc-8440...
I have a brother mfc-8440, about a month ago I could not send a fax. up to that point it was working fine. I called the phone co and they came out with there fax machine and it sent and received fine, so I took my fax to a local repair store and they said my fax was working fine. I saw the test sheets from both, my fax still will not work, I tried a different phone cord and a different wall plug. I get the Message "NG: poor line condition:. Any ideal, Frank
Submitted: 2 years ago.Category: Printers
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Answered in 22 minutes by:
3/2/2016
Technician: Nathan, Engineer replied 2 years ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 29,501
Experience: Computer networking/repair. 12+ years experience.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Frank.

Can you tell me a bit more about the problem please:

1) Is this a dedicated fax line, or a shared voice/fax line?
2) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)
3) Do you have dsl service on the same line?
4) Are you able to successfully RECEIVE a fax?

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Customer reply replied 2 years ago
1 shared
2 local
3 no
4 I have not tried
Technician: Nathan, Engineer replied 2 years ago

Can you please try to receive a fax, have someone send you a test fax.

This is a necessary step to properly isolate the cause of the problem.

Also, who is your phone company/provider?

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Customer reply replied 2 years ago
they tried twice , no fax
Farmers Telecom Coop
Technician: Nathan, Engineer replied 2 years ago

You mean they tried sending to you?

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Customer reply replied 2 years ago
I did received 2 test faxes
Technician: Nathan, Engineer replied 2 years ago

Okay and that worked with no error, correct?

If so, that means that the issue is your machine not being able to get a good quality connection, and you need to make some adjustments to your outgoing fax settings. However there could also be an underlying hardware problem here (bad/failing fax modem) which wouldn't be surprising to see based on the age.

Try this: On the brother press Menu 229, set it to ON, then Set, then try to send a fax.

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Customer reply replied 2 years ago
Tried, did not send. got error 20 01
Technician: Nathan, Engineer replied 2 years ago

What error were you getting previously?

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Customer reply replied 2 years ago
I did not see it
Customer reply replied 2 years ago
I did received the two faxs fine, no error massage
Technician: Nathan, Engineer replied 2 years ago

Thank you for confirming.

Please attempt the above steps again, making absolutely sure that the on screen selection shows ON, prior to pressing set, then immediately after key in the phone number and press send.

What type of internet connection do you have?

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Technician: Nathan, Engineer replied 2 years ago

Do you still need help with this?

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