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I am trying to print a large (16X20 )photograph with my

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epson Pro 3880. It...
I am trying to print a large (16X20 )photograph with my epson Pro 3880. It only prints the bottom left corner of the picture
Submitted: 2 years ago.Category: Printers
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Answered in 7 hours by:
3/2/2016
Technician: Russell H., Printer and Office Tech replied 2 years ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,946
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Check all the settings on your printer for Paper Size, and/or Print Size and/or Paper Source and/or Paper Stock. If any setting is found to be of lesser size than 16x20, correct it.

On your computer, go to the driver settings. (To be told exactly where the driver settings are, tell me whether your computer is a Windows PC, or an Apple computer, please.)

In the driver settings, make sure the Paper Size, Paper Stock, Paper Source are all correctly sized for 16x20 printing.

Lastly, in your program that you are printing from, when about to send the print job, make sure Paper Size, Paper Stock, and Paper Source aren't any of them wrong.

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Customer reply replied 2 years ago
Russell,
Thanks for helping me. I have to get this done immediately for an exhibit.
I would like to pay for this one answer but I can not get your website to work. I do not remember my password ***** years ago and your reset the password ***** not work.
I have a Mac Pro, using El Capitan 10.11.3, Epson 3880, Lightroom CC. I am not sure when the drivers were last updated
Customer reply replied 2 years ago
If it would be easier I would be willing to allow remote access
Technician: Russell H., Printer and Office Tech replied 2 years ago

Please contact Customer Support at JustAnswer.com about your old-account-access problem.

They can be contacted through

http://ww2.justanswer.com/contact-us

Reset-the-password, would only work for your current account, not the old account, esp. if you have changed your email address or gotten a different email account, etc. Customer Support should be able to assist.

Are you willing to try remote support? or not? I'm not quite clear which you intend.

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Russell H.
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,946
12,946 Satisfied Customers
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable

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