Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I am trying to print a large (16X20 )photograph with my

Customer Question
epson Pro 3880. It...
I am trying to print a large (16X20 )photograph with my epson Pro 3880. It only prints the bottom left corner of the picture
Submitted: 2 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 7 hours by:
3/2/2016
Technician: Russell H., Printer and Office Tech replied 2 years ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,406
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Check all the settings on your printer for Paper Size, and/or Print Size and/or Paper Source and/or Paper Stock. If any setting is found to be of lesser size than 16x20, correct it.

On your computer, go to the driver settings. (To be told exactly where the driver settings are, tell me whether your computer is a Windows PC, or an Apple computer, please.)

In the driver settings, make sure the Paper Size, Paper Stock, Paper Source are all correctly sized for 16x20 printing.

Lastly, in your program that you are printing from, when about to send the print job, make sure Paper Size, Paper Stock, and Paper Source aren't any of them wrong.

Ask Your Own Printers Question
Customer reply replied 2 years ago
Russell,
Thanks for helping me. I have to get this done immediately for an exhibit.
I would like to pay for this one answer but I can not get your website to work. I do not remember my password ***** years ago and your reset the password ***** not work.
I have a Mac Pro, using El Capitan 10.11.3, Epson 3880, Lightroom CC. I am not sure when the drivers were last updated
Customer reply replied 2 years ago
If it would be easier I would be willing to allow remote access
Technician: Russell H., Printer and Office Tech replied 2 years ago

Please contact Customer Support at JustAnswer.com about your old-account-access problem.

They can be contacted through

http://ww2.justanswer.com/contact-us

Reset-the-password, would only work for your current account, not the old account, esp. if you have changed your email address or gotten a different email account, etc. Customer Support should be able to assist.

Are you willing to try remote support? or not? I'm not quite clear which you intend.

Ask Your Own Printers Question
Was this answer helpful?
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,406
12,406 Satisfied Customers
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,096 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Shefin

Shefin

Printer and Office Equip. Specialist

3,649 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

12,406 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,152 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,083 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
I'm installing a new Officejet Pro 6960. The printed
I'm installing a new Officejet Pro 6960. The printed instructions seem to have skipped a couple of steps; I finfd no way that paper can get from input tray to the printing area. in lifting the paper l… read more
Harry
Harry
1,665 satisfied customers
Xerox C3290 - can't scan to a Mac. I know its something
Xerox C3290 - can't scan to a Mac. I know its something simple. I have been working at this for two hours, and am ready to give up … read more
Harry
Harry
1,665 satisfied customers
I replaced the ink pads and need to reset the counter so
I replaced the ink pads and need to reset the counter so printer will work. I purchased a adjustment program online but it was in chinese and can't get it to work. I got ripped off. Can you help to re… read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
371 satisfied customers
My copier copies 2-sided. I want copies of 1 side only.
My copier copies 2-sided. I want copies of 1 side only … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
963 satisfied customers
I can't get the printer to copy from the feeder. Also it
I can't get the printer to copy from the feeder. Also it won't copy from the flat screen either. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,649 satisfied customers
I think. Need to scan 3 pages. Never done it. I don't think
I think it is me. Need to scan 3 pages. Never done it. … read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
428 satisfied customers
There are lines running left to write when I am copying or
there are white lines running left to write when I am copying or printing from the computer - I have installed new ink … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a canon scanner which has worked well for several
I have a canon scanner which has worked well for several years. Now when I attempt to scan and save to my Laptop, a message comes on the laptop that there is no connection. The lead connection sounds … read more
Satchi
Satchi
Bachelor\u0027s Degree
2,102 satisfied customers
My printer has an error B200. It says to unplug power cord
my printer has an error B200. It says to unplug power cord and contact service center … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My NFC8860DN comes up with an "out of memory" message when
my NFC8860DN comes up with an "out of memory" message when printing … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
288 satisfied customers
When it prints it skips lines and prints only part of lines!
When it prints it skips lines and prints only part of lines! … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,649 satisfied customers
After putting document on platen & pressing "black" key the
after putting document on platen & pressing "black" key the copy remains stuck I the machine … read more
Harry
Harry
1,665 satisfied customers
Paper jam & print head needs cleaning - when I print page
Paper jam & print head needs cleaning - when I print page had print smudges down the page … read more
Harry
Harry
1,665 satisfied customers
I have a epson xp 410 series printer and just got building
I have a epson xp 410 series printer and just got building wide wi-fi and I cannot connect my wireless printer to my computer. The printer says I need to run the cd for the wireless, but there isn't o… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Hp 8610 message print head appears to be missing.....not
Hp 8610 message print head appears to be missing.....not detected or incorrectly installed … read more
Sheri
Sheri
Bachelor\u0027s Degree
524 satisfied customers
I can't connect my printer it won't connect. It is wi fi. I
I can't connect my printer it won't connect JA: How are you connecting to your printer: wirelessly or by USB? Customer: it is wi fi JA: When did you last update the printer driver software? Customer: … read more
Sheri
Sheri
Bachelor\u0027s Degree
524 satisfied customers
I have a Brother all in one business smart MFC-J441ODW
I have a Brother all in one business smart MFC-J441ODW machine which fades to unreadable type after about 5-6 pages of data. I have tried cleaning, replacing cartridges etc. to no avail. it still fade… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
364 satisfied customers
My printer does not turn on. Epson 3640 C481-E. Just
my printer does not turn on JA: What's the brand and model of your printer? Customer: epson 3640 C481-E JA: How long has this been going on with your Epson printer? Customer: just occurred JA: When di… read more
Harry
Harry
1,665 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x