Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Just purchased a PIXMA MG 7720. Attempted to download the…

Customer Question
Just purchased a PIXMA MG...
Just purchased a PIXMA MG 7720. Attempted to download the driver and the message received stated: no driver for my Mac OS X 10.6.8 operating system. I don't want to upgrade my OS because I lose my ability to use all my Word and Excel files. What can I do? Is there a different Canon printer that would work with my present system?
Submitted: 2 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
3/1/2016
Technician: Sowrav D., Engineer replied 2 years ago
Sowrav D.
Sowrav D., Engineer
Category: Printers
Satisfied Customers: 3,147
Experience: Completed Course In Computer Hardware and Printer Repairing
Verified

No new printer will work with older version of MAC, but I do not understand that, who gave you the information that, Word and Excel files will not work in the updated version of MAC OS, because Word and Excel is thirdparty software and if you upgrade the OS, nothing will be effected except the inbuilt MAC softwares. Unless you completely format the hard drive and install the latest OS.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I just upgraded MAC OS to 10.13.2 and my Canon MG 5400 is no
I just upgraded MAC OS to 10.13.2 and my Canon MG 5400 is no longer compatible. Is there a downloadable upgrade to the application's driver? … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
Nothing wrong with the printing function itself of the
nothing wrong with the printing function itself of the printer but a problem with the scanning function using either from MP Navigator EX 4.0 or the updated Image Garden working with the Device PIXMA … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Canon pixma 7720 is out of color ink; I only want to print
Canon pixma 7720 is out of color ink; I only want to print black and white. Cannot get to home screen. Support Code 1689 stays on screen and I can't get rid of it. … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
784 satisfied customers
Pearl, I was trying to set up the canon pixma MG3500 to my
Hi There Pearl, I was trying to set up the canon pixma MG3500 to my mac. it has OSX 10.6, is this too old of a computer for the printer? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Does my PIXIMA MG 7720 support 16 bit printing? Canon PIXIMA
Canon PIXIMA MG 7720; probably 2 - 3 years old. I would have to look up my receipts on purchase date. … read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
My printer is not conncet with my mac laptop. I try to
my printer is not conncet with my mac laptop. I try to download the Pixma MG 7120 drive and can not find it. … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I have a pixma 6821 - I need to add a paper type to allow
Hi I have a pixma 6821 - I need to add a paper type to allow the printer to recognize and be able to print properly. I was told to add through the printer driver but I'm unsure of how to do it … read more
Bob James
Bob James
IT Support Specialist
Network Support Certificate
103 satisfied customers
I have not used it for a while,and now have a cannon pixma
I have not used it for a while,and now have a cannon pixma MG2520. I cannot it to print from my chromeb ook. can you help me? … read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
My Canon PIXMA MG 7520 is not recognizing my MAC OSx 10.6.8.
My Canon PIXMA MG 7520 is not recognizing my MAC OSx 10.6.8. I can't find the MG 7520 printer driver in your list of printer drivers. What's wrong?… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I just bought a Canon MG 3620 printer. It will not print
I just bought a Canon MG 3620 printer. It will not print from my Mac Computer and says that it off line.… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Own a Canon MG8120B Printer. Recently purchased a MAC BOOK
Own a Canon MG8120B Printer. Recently purchased a MAC BOOK PRO with OS X EL Capitan Version 10.11.2. The computer does not recognize my printer. How can I make them work together?… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I've purchased a Canon Pixma mg 3500 printer, when I put the
I've purchased a Canon Pixma mg 3500 printer, when I put the set up cd in it didn't start? do I need to set up a driver 1st, if san you advise me how to do it… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I purchased a New Canon Pixma MG3500 Printer from "Staples"
I purchased a New Canon Pixma MG3500 Printer from "Staples" in Queensbury NY yesterday 2/15/14. The Windows setup disc enclosed does not work on my computer. I need a setup disc that will work on Mac … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
462 satisfied customers
Inserted Setup CD ROM for my new printer MX920 Series into
Inserted Setup CD ROM for my new printer MX920 Series into my MAC and it says "this software is not supported by this operating system". I have a MAC OSX Version 10.5.8… read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
I purchased a pixma MP 960, serial#AAKX00279 Jan./07 for use
I purchased a pixma MP 960, serial#AAKX00279 Jan./07 for use with my i-mac version 10.6.8 I have just purchased a new i-mac, version10.8.5 and cannot get my printer to work. Can I upgrade the printer … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have a Cannon Pixma MG 5220 Printer. All of a sudden, I
I have a Cannon Pixma MG 5220 Printer. All of a sudden, I get an "OFF LINE" error when i attempt to print anything. It is set up wireless and I have checked the connection and it is paired to the rout… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I just upgraded to Mac OS 10.6.8 and my Canon PIXMA MX860 is
I just upgraded to Mac OS 10.6.8 and my Canon PIXMA MX860 is not working...do I need a new printer driver and how do I get it?… read more
dennish1274
dennish1274
I.T. Administrator
Vocational, Technical or Trade Scho
57 satisfied customers
My Mac keeps spitting out the set-up CD so Im unable to install
My Mac keeps spitting out the set-up CD so I'm unable to install the Canon PIXMA MG 5220 wireless printer I bought. I have a Mac OS X version 10.6.8.… read more
Ed
Ed
Repair Shop Owner
Bachelor\u0027s Degree
620 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x