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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I can print all colors if I am printing through Google. If I

Customer Question

I can print all colors if I am printing through Google. If I print from gmail it will print all colors except black. The ink cartridge has been changed so it is new. I have a PIXMA MP510
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Ruth.

As a test, can you please try making a photocopy for me, directly from the glass, in both black only and color modes, and let me know how those come out?

Customer: replied 1 year ago.
I thought I was speaking with a Canon tech - don't know how I got to Ask but since then I have had a talk with tech at Canon FREE of cost and the problem is resolved.
Expert:  Nathan replied 1 year ago.

You posted your question here on justanswer.com, Ruth, under the agreed upon fee, paid when soliciting my assistance.

Let me know if you need any further help.

Nathan