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I have an error msg. OxF1. It says to teun the printer off…

Customer Question
I have an error msg...
I have an error msg. OxF1. It says to teun the printer off then on. When I do that it does not fix the problem and the error msg. returns
Submitted: 2 years ago.Category: Printers
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Answered in 5 minutes by:
3/1/2016
Technician: Richard, Technician replied 2 years ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Customer reply replied 2 years ago
RichardIt did not work
Technician: Richard, Technician replied 2 years ago

Did the error change Gary?

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Customer reply replied 2 years ago
No sir
Technician: Richard, Technician replied 2 years ago

Thanks

Can you open the printer please where the cartridges goes in.

Is there anything there jamming the cartridge from moving?

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Customer reply replied 2 years ago
No
Technician: Richard, Technician replied 2 years ago

Sorry your payment failed for the phone call

When you opened the printer, did the ink cartridges come to the middle?

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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
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Experience: Printer and scanner problem resolver for over 15 years

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