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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 36526
Experience:  Printer and scanner problem resolver for over 15 years
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CANNOT GET NEW I PHONE 6 TO FIND PRINTER MFC-9120CN PRINTING

Customer Question

CANNOT GET NEW I PHONE 6 TO FIND PRINTER MFC-9120CN FOR AIR PRINTING
COULD DO IT WITH MY OLD PHONE AND NEED SOME HELP
LATEST OPERATING UPDATES ON PHONE AND MAC COMPUTER
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.

Hi there and welcome

To check Greg, is the new iPhone connected to the same Wifi network as the printer? As this is needed.

Please let me know

Customer: replied 1 year ago.
the printer is connected to the cable that is also connected to computer
but my previous i phone 5 could find it wirelessly
Expert:  Richard replied 1 year ago.

ok, have you installed the Brother iPrint&Scan App thats needed on the iPhone? You get it from the app store.

Can you install it and run it and tell me if you can print from within this please

Customer: replied 1 year ago.
have downloaded the sprint&scan app but can't get any further
Expert:  Richard replied 1 year ago.

ok, when you say you cannot get further, what exactly are you getting stuck on, which step?

Customer: replied 1 year ago.
i never had to use an app before but when i open app it asks me to tap icon on home screen turn on printer and connect to bluetooth
printer is on but phone can't find printer on bluetooth
Expert:  Richard replied 1 year ago.

Your trying to do it over wifi, so please choose the wifi option.

Customer: replied 1 year ago.
no joy with wi fi
no supported devices found
Expert:  Richard replied 1 year ago.

what was the make and model of the old phone?

Customer: replied 1 year ago.
i phone 5
Expert:  Richard replied 1 year ago.

try to print from it now, does it then print?

Customer: replied 1 year ago.
apple i phone 5
Expert:  Richard replied 1 year ago.

try to print from this phone, does it still print?

Customer: replied 1 year ago.
no air printers found
Expert:  Richard replied 1 year ago.

so also from the old phone its not working right?

Customer: replied 1 year ago.
no more time i will ring brother goodnight
Expert:  Richard replied 1 year ago.

ok Greg