Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a HP Officejet PRO 8500 Premier that will not print,

Customer Question
any color. When I...
I have a HP Officejet PRO 8500 Premier that will not print, any color. When I hit the print button it goes through the motion of printing, puts out paper, but the paper is 99% blank--might have a spot on it. Any suggestions?
Submitted: 2 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 6 minutes by:
2/28/2016
Technician: Sudipto, Engineer replied 2 years ago
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 6,154
Experience: DIploma in Computer Hardware
Verified

Do you have tried anything else, except replacing the cartridges ?

Ask Your Own Printers Question
Customer reply replied 2 years ago
No
Customer reply replied 2 years ago
It has happened off &on before but never completely stopped printing before
Customer reply replied 2 years ago
R you there?
Technician: Sudipto, Engineer replied 2 years ago

The problem you are facing is caused due to few reasons, one if the ink level is low or the cartridges are defective, two if the printhead is clogged or three if the printhead is defective. As you have already replaced the cartridges without any positive result, I will recommend you to clean the printhead using the steps below, clean for at least two times. If you do not get any positive result or satisfactory result then, follow the steps from this LINK to clean the printhead manually, if this step failed then, unfortunately the printhead is defective and you have to replace the printhead to solve the problem.

Please let me know, if you need any further help, otherwise please remember to give positive rating, as that is the only way I am compensated for my time and effort.

Follow these steps to clean the printhead.

  1. Load plain white paper into the input tray.

  2. Press the Setup button.

  3. Select Tools.

  4. Select Clean Printhead.

  5. Wait while the printer cleans the printhead.

  6. A test page prints after the printhead is cleaned.

Ask Your Own Printers Question
Customer reply replied 2 years ago
Cleaning print head now
Customer reply replied 2 years ago
Clean the print head several times. No better. Does that mean I have to replace the print head? If so what is involved in that?
Customer reply replied 2 years ago
How hard is it to replace the print head? Is that something I can do myself? My printer is about 5 years old it cost me about $350. Is it worth the cost of new print heads?
Customer reply replied 2 years ago
Can I replace the print heads myself? Cleaning them did not do much good, and I still cant print. Finally had to go elsewhere to get an impt document printed tonight. I need to print again soon, so I will either need to replace the computer or replace the print heads.
Technician: Sudipto, Engineer replied 2 years ago

Yes, you can replace the printhead yourself.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Sudipto Your Own Question
Sudipto
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 6,154
6,154 Satisfied Customers
Experience: DIploma in Computer Hardware

Sudipto is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

6,154 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have a ojp 8500 series and the color prints are off in hue
I have a ojp 8500 series and the color prints are off in hue and saturation. also some prints have gray in the color print like a zebra appearance … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
We have a HP Officejet Pro 8500 Premier Printer and it keeps
Hello, We have a HP Officejet Pro 8500 Premier Printer and it keeps giving us a message that there is a paper jam but we looked all over and we can't see any paper jam anywhere. Anyone know what we sh… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
461 satisfied customers
My printer has suddenly stopped printing. The computer works
My printer has suddenly stopped printing. The computer works OK and the printer goes through all the motions when I press print but the paper comes out blank. I have changed the ink cartridges and hav… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
my hp officejet 6500 is not printing or receiving faxs - it
my hp officejet 6500 is not printing or receiving faxs - it goes through the motions, but only blank papers come out… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I have an hp officejet pro 8500 premier printer with the
i have an hp officejet pro 8500 premier printer with the dual trays. i have started to experience continual "load paper" error. the printer also makes a noise like gears are grinding or slipping. basi… read more
Pieter
Pieter
Senior Systems Administrator
Vocational, Technical or Trade Scho
134 satisfied customers
I have a HP officejet pro 8500 wireless, which has been working
I have a HP officejet pro 8500 wireless, which has been working fine, and suddenly it won't print from any computer, although I can print/copy from the machine itself I get an error message saying "pr… read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
HP Officejet PRO 8500 Premier 8500 states I have a paper jam
HP Officejet PRO 8500 Premier 8500 states I have a paper jam but there is no paper jam. Have checked all access points. Last page that printed came out fine but did not print the whole page. When pape… read more
Printer Doctor
Printer Doctor
Technical Support Manager
Master\u0027s Degree
390 satisfied customers
HP officejet ori 8500 all in one I am having trouble faxing
HP officejet ori 8500 all in one I am having trouble faxing the screen shows reload document and then resstart job and page prints out no document but the faxes are going through and an extra sheet of… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
Is there any where to set up a default directory for pictures
Is there any where to set up a default directory for pictures to go to when you insert a memory stick in to the card reader on a HP 8500 all in one.… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I purchased your pro 8500 2 weeks ago at Staples. When I opened
I purchased your pro 8500 2 weeks ago at Staples. When I opened the box and set it up I found no instruction book in the event I wanted to take advantage of all the plusses it contained. What AI did g… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
officejet pro 8500A...2 tray new modle.....i have reg size
officejet pro 8500A...2 tray new modle.....i have reg size paper in top tray legal in bottom.. tray select button is set for auto. will unit know what tray and paper size to select when i make a copy.… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
Hi there, I have a HP Officejet Pro 8500 Wireless printer
Hi there, I have a HP Officejet Pro 8500 Wireless printer etc. Was printing and ran out of paper so loaded the paper tray and pressed OK. Keeps coming up with load paper in the device when there is pl… read more
Vcomputer
Vcomputer
Bachelor's Degree
208 satisfied customers
I have quickbooks premier 2008. I recently purchased a new
I have quickbooks premier 2008. I recently purchased a new HP Officejet Pro 8500. I cannot print my quickbooks reports on it. I have set it up in Printer setup and it shows on the print screen as bein… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Hello, I just purchased a Officejet Pro 8500 and I would like
Hello, I just purchased a Officejet Pro 8500 and I would like to know how make copys with 81/2"x 11" sheets. Thank you… read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor's Degree
680 satisfied customers
How do I set up my HP Officejet Pro 8500 Wireless to print
How do I set up my HP Officejet Pro 8500 Wireless to print custo-sized media 4.5 inches wide by 7 inches wide?… read more
AnswerManCharles
AnswerManCharles
Technical Specialist
Vocational, Technical or Trade Scho
7 satisfied customers
I recently purchased as second Office Jet Pro HP 8500 and the
I recently purchased as second Office Jet Pro HP 8500 and the application HP Photosmart essential on the desktop replaced the older version that came with my HP L7600 Office Jet. With the new version … read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor's Degree
680 satisfied customers
have an hp officejet pro 8500. recently was able to send and
have an hp officejet pro 8500. recently was able to send and receive faxes, but for some reson can't do so now. the phone line is connected and functioning so that is not the problem. please help.… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
A plastic strap in my HP Officejet Pro 8500 Premier came loose
A plastic strap in my HP Officejet Pro 8500 Premier came loose while I was fixing a paper jam. The strap is about 18 inches long and 1/4 inch wide. It has one hole at each end. The holes are about 17 … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x