How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I have purchased a epsonWF-7620 A3+MFP printer on 18/2/16. I

Customer Question

I have purchased a epsonWF-7620 A3+MFP printer on 18/2/16. I have connected it to my Mac Laptop and my IMac. It will print but will not scan or fax. Could you call me on 07 54456453 or(###) ###-####to help me please.
Bernie McGovern
Submitted: 1 year ago.
Category: Printers
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 1 year ago.
ok
Expert:  Kamil Anwar replied 1 year ago.

I sent request for remote service. Please accept it then follow steps here to connect with me.

Customer: replied 1 year ago.
is this the total amount or is it on top of the $32
Expert:  Kamil Anwar replied 1 year ago.

The $26 is an additional amount for remoting in.

Customer: replied 1 year ago.
please cancel all advice and moneys
Expert:  Kamil Anwar replied 1 year ago.

For cancellation, please email***@******.*** since i am a tech only, i do not have access to billing.