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I installed new HP ink cartridges in my HP Officejet Pro…

Customer Question
I installed new HP ink...
I installed new HP ink cartridges in my HP Officejet Pro 8625.
I tried to print a copy of an email, and the printer will not print it.
The printer did print a copy of a document which I asked it to copy. The printer scanned 3 documents which I asked it to scan. The printer also printed a demo page successfully.
Please help.
Submitted: 2 years ago.Category: Printers
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Answered in 3 minutes by:
2/27/2016
Technician: Md. Sadique, Engineer replied 2 years ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,661
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hello and thanks for your question. I look forward to assisting you today with the best answer possible.

What is the operating system of your computer?

for eg: windows XP, Windows vista, Windows 7 etc.

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Customer reply replied 2 years ago
Windows 10
Technician: Md. Sadique, Engineer replied 2 years ago

Would you like me to remote in and work on the issue directly?

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Customer reply replied 2 years ago
No. Please just answer my question.
Technician: Md. Sadique, Engineer replied 2 years ago

If it's a problem only while printing emails then it's a problem with the browser.

Which browser are you using to view emails?

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Technician: Md. Sadique, Engineer replied 2 years ago

for eg: internet explorer, chrome etc.

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Shefin, Printer and Office Equip. Specialist
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