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How do I reset my scanned on my All in one Samsung

Customer Question
M337x338x407 Seris. it keeps running...
how do I reset my scanned on my All in one Samsung M337x338x407 Seris. it keeps running stating it is Scanning
Submitted: 2 years ago.Category: Printers
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Answered in 4 hours by:
2/27/2016
Technician: Russell H., Printer and Office Tech replied 2 years ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 13,145
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

I advise you to first of all, unplug the scanner from the power source it is running on, without turning it Off.

Leave it that way for 2+ hours, enough time to thoroughly reset and cool off completely.

Only after that long, plug it in again, turn it On if needed, and try it out once more.

(What type of computer do you have, that you scan to? Windows PC, or Apple computer?)

If it still just says 'Scanning', the next step would be to uninstall it as a device on your computer, and re-install it again.

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Customer reply replied 2 years ago
Ihave done that and the printer continues to run when I plug it back it. Is there a reset button on the printer anywhere
Technician: Russell H., Printer and Office Tech replied 2 years ago

Try this:

Restart your computer, then:

With the printer Off, press and hold the STOP button for three seconds or so until the demo page starts to print.

(It may be that you must turn the printer On before this will work. It may be that it doesn't work on your model.)

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Russell H.
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 13,145
13,145 Satisfied Customers
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable

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