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When I try to make copies or scan documents on my imageCLASS…

Customer Question
When I try to make...
When I try to make copies or scan documents on my imageCLASS MF3110 printer I get a blank page. Documents print just fine, but documents on the platen glass don't copy even though it seems to operate like it always has, except that it gives me a blank page.
I downloaded drivers from the Cannon webpage but that doesn't help.
Submitted: 2 years ago.Category: Printers
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Answered in 4 hours by:
2/26/2016
Technician: Russell H., Printer and Office Tech replied 2 years ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,413
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Try this:

Open the top of the machine, and don't put any paper on the glass sheet.

Do a photocopy. Does the scanner bar, under the glass, light up at all? or is it dimly green-white, rather than blindingly white, when the photocopy process is being run through?

If the scanner bar isn't bright white, or doesn't light up at all, then unfortunately the scanner bulb may be burnt out... or something else associated with it is defective. In which case, you cannot fix it yourself but will have to have the copier function restored by a Canon-skilled repair tech, who can do the rather elaborate disassembly and replacement and reassembly after testing.

(Unless, of course, you are yourself a Canon-skilled repair tech, or something near that level of ability needed for such a repair.)

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Customer reply replied 2 years ago
The bulb is bright white. now what?
Technician: Russell H., Printer and Office Tech replied 2 years ago

Then something else is wrong, something subtler.

Unless of course, you haven't turned the copier settings toward Darker. Try them at maximum Darkness. (If you need specific instructions, let me know.)

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Customer reply replied 2 years ago
I tried with the darker setting. still a blank page. I hope you guys are serious about reversing the charge if I'm not satisfied. I realize you can't solve every problem, but I asked my question at 7:30 and it's now after midnight. I've done online chats before that have been far more responsive. I see the $5 has already be posted to my account. Can you reverse that charge please, and ensure no additional charge is made to my account?
Technician: Russell H., Printer and Office Tech replied 2 years ago

Your printer is 'broken' in the scanner portion, and you will need to get it repaired. Or replaced, if you so prefer.

I have no power to issue refunds... I just offer advice to people.

For all issues of billing, payment, subscription terms and status, etc., I must refer you to

Customer Support at JustAnswer.com, which may be contacted through:

http://ww2.justanswer.com/contact-us

They will no doubt address your concern, if you contact them, with reasonable promptness. Considering how late the hour is.

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Customer reply replied 2 years ago
Thank you Russell. I contact them.
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Russell H.
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,413
12,413 Satisfied Customers
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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