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My scanner lock switch wont turn off on my mp960 canon

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My scanner lock switch wont turn off on my mp960 canon printer help?
Submitted: 2 years ago.Category: Printers
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Answered in 7 minutes by:
2/25/2016
Technician: WesPCDr, Technician replied 2 years ago
WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1,509
Experience: Over 5 years as a computer and printer repair technician
Verified

Hi, I can help with the issue.

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Technician: WesPCDr, Technician replied 2 years ago

There is an internal circuit board that may be defective. We can try to reset it to see if that works otherwise, it will require repair.

First, unplug the printer for 1 minute, then plug it back in and try turning the switch back on while holding the power button.

If that does not work, then check if your printer is under warranty so you can get a replacement printer. Otherwise, the defective circuit board will need repair and might be more cost effective to purchase a new printer rather than repair it.

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Technician: WesPCDr, Technician replied 2 years ago

Let me know if you have any other questions, I will be glad to answer.

Also, please rate my answer below based on your satisfaction. Thank you.

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WesPCDr
WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1,509
1,509 Satisfied Customers
Experience: Over 5 years as a computer and printer repair technician

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