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I have a Canon MP960 printer and have never had any trouble
I have a Canon MP960 printer and have never had any trouble with it. I have just got two error messages - the first error message 200 said something about the print head. Now I am getting an error mes… read more
Engineer John C.
Engineer John C.
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I unlocked the scanner lock switch and then pressed the on/off
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Gwet an error code 5020. releasing the scanner lock and turning
Gwet an error code 5020. releasing the scanner lock and turning the machine on and off. no results.… read more
Sowrav D.
Sowrav D.
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My Canon Pixma 810 shows Error Message 5020 -turn scanner
My Canon Pixma 810 shows 'Error Message 5020 -turn scanner lock off and switch machine off and then back on'. Nothing I do changes this. I presume the scanner lock is the the sliding switch alongside … read more
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I have a PIXMA MP810 all-on-one printer that is 5 1/2 years
I have a PIXMA MP810 all-on-one printer that is 5 1/2 years old. I am suddenly getting U052 error message after replacing an empty magenta ink tank. The error message is " The type of print head is in… read more
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I have a Canon Pixma MP810 multifunction printer wich is showing
I have a Canon Pixma MP810 multifunction printer wich is showing an error message every time I am swithing it on. The message is : 5020 release the scanner lock switch and switch the printer off and o… read more
Russell H.
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I have a canon mp960 I am getting the message error 5020-----
I have a canon mp960 I am getting the message error 5020----- release the scanner lock switch turn power off and back on. I have done that several times still getting the same message. Do you have any… read more
Sowrav D.
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Canon MP960 with a error 5020 to release the scanner lock which
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Bernie
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Ive got an iMac with OS X 10.5.8, teamed with a Canon Pixma
I've got an iMac with OS X 10.5.8, teamed with a Canon Pixma MP830 printer, which was working well. However, now when we switch on the printer we get an error message "Release the scanner lock switch,… read more
AnswerManCharles
AnswerManCharles
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I have Canon printer mp810...there is an error 5020..says
I have Canon printer mp810...there is an error 5020..says release the scanner lock switch and turn the powere off and back on... question where is the scanner lock switch?… read more
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I have a Canon MP810 PIXMA color printer, scanner, copier.
I have a Canon MP810 PIXMA color printer, scanner, copier. It is 2 years old. The LCD screen reads: Error 5020 Release the scanner lock switch and turn the power off and back on. I have done this seve… read more
Russell H.
Russell H.
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Where is the scanner lock on the Cannon mp960 printer I am
Where is the scanner lock on the Cannon mp960 printer? I am getting an error code of 5020 that says "Release the scanner lock switch and turn the power off and back on." Where is the scanner lock? Thi… read more
Sandeep Pamarati
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I have a Canon pixma mp810 printer. The error on my screen
I have a Canon pixma mp810 printer. The error on my screen is 5020 - release the scanner loick switch and turn the power off and on. The scanner lock is actually off so I don't know why I'm getting th… read more
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We have a Canon MP830, when the printer is turned on an error
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I have a Canon MP960. It worked yesterday, today it doesnt
I have a Canon MP960. It worked yesterday, today it doesn't turn on. The electrical outlet works fine. The last technician had me shut off the printer, detaching cords, and turn it on after 5 minutes.… read more
Sudipto
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I have a Canon MP960 printer that worked perfectly well yesterday.
I have a Canon MP960 printer that worked perfectly well yesterday. Today, it does not turn on. It is plugged in. I have tested the electrical outlet and it is working fine. Do you have any suggestions… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor's Degree
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Canon MP960 with an error code of 5020, that tells you to
Canon MP960 with an error code of 5020, that tells you "to release the scanner lock and turn the power off and on". Then I found a more sophisticated approach on the internet that involved holding the… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
3,230 satisfied customers
Been using scanner and all was fine. Then just stopped. Said
Been using scanner and all was fine. Then just stopped. Said release lock and disconnect / reconnect I/F cable. Did that. Turned all off and restarted. Still same message. Canon MP830 and Mac.… read more
Sandeep Pamarati
Sandeep Pamarati
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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

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Andy

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Md. Sadique

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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