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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Put in a new toner and it does not recognize that there is a

Customer Question

put in a new toner and it does not recognize that there is a new one in machine. Please let me know how to make toner low to go off. I have a MFC 7360N printer
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Dianne.

Can you tell me if you were using genuine/oem brother toner, or if it was a generic/refilled cartridge?

Expert:  Nathan replied 1 year ago.

Do you still need help with this?

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