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Epson Stylus Photo R2400, MAC 10.11.3, Epson Printer Utility…

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Epson Stylus Photo R2400, MAC...
Epson Stylus Photo R2400, MAC 10.11.3, Epson Printer Utility 9.6(200a1)
Took my printer out of storage, new ink cartridges loaded, attempted to clean heads and perform print test, received "error" and "unknown error" messages in printer dialogue box, powered printer off and on a couple of times, restarted Mac a couple times, changed USB port, was able to get ink states report once, but now unable to bring it up, when did print test, did get message "no media", reset paper load
Submitted: 2 years ago.Category: Printers
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Answered in 36 minutes by:
2/25/2016
Technician: Nathan, Engineer replied 2 years ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,400
Experience: Computer networking/repair. 12+ years experience.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Do you ever receive a specific error code/number?

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Customer reply replied 2 years ago
No error code number. Just "unknown error"
Technician: Nathan, Engineer replied 2 years ago

Do you see any lights on the printer itself?

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Customer reply replied 2 years ago
The paper light was flashing red. pressed button, appears to have resolved the issue. error message cleared. printing test sheets now. appears problem resolved. will recontact if any subsequent issues arise. thank you Nathan. (I think this one was a user error issue)
Technician: Nathan, Engineer replied 2 years ago

Thank you, I'm glad to hear it is back on track for you!

If anything does come back, watch the lights carefully as they should flash in a particular pattern to help us diagnose.

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Category: Printers
Satisfied Customers: 31,400
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Experience: Computer networking/repair. 12+ years experience.

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