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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an Epson WF-2540 & trying to get it to scan. I have

Customer Question

Hi - I have an Epson WF-2540 & trying to get it to scan. I have tried the following:
-Epson iPrint from my iPhone & it says no document on scanner
-connected my HP to printer & it says invalid
-connected USB device & says not connected
Please Help!
Submitted: 1 year ago.
Category: Printers
Expert:  Dustin replied 1 year ago.

Hi Beverly, my name is ***** ***** I will do my best to assist you.

Did you mention you have a HP computer? If so, it may be best if I connect to your computer from here via a secure remote connection. That way, I can work on the scanning problem directly.

I will send that offer to you now. Once accepted we can go over the connection steps.

Or, if you reject the offer we can continue through just written support.

Dustin S.