Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Brother Printer MFC-J870DW had a simple jam in the back.

Customer Question
Hi, Brother Printer MFC-J870DW had...
Hi, Brother Printer MFC-J870DW had a simple jam in the back. Cleared, and printer says OK to resume printing. However, the printer does everything it is supposed to EXCEPT put ink on the paper! And there is no error message! I have been dealing with this for hours and it is now 11 PM. Can you help me?
Submitted: 2 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Customer reply replied 2 years ago
I do not want the damn free trial. Just let me pay; had major surgery and supposed to be in bed for 6 weeks! This is day 10. Please just help me!
Answered in 10 minutes by:
2/24/2016
Technician: Md. Sadique, Engineer replied 2 years ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,648
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hello and thanks for your question. I look forward to assisting you today with the best answer possible.

When you try to print, do you hear the print head traversing back and forth, with the paper advancing line by line?

Or, you feel that the paper feeds through much faster than normal, and no sound of the back and forth travel of the ink cartridges.

What is the age of your unit ?

Ask Your Own Printers Question
Customer reply replied 2 years ago
to the first paragraph. The unit is less than 6 months old. Thank you for your contacting me quickly.
Technician: Md. Sadique, Engineer replied 2 years ago

The most common and likely cause to this type of problem is either some foreign object/paper dust is stuck in the paper feed or printer, or the paper sensor in the feed tray has become dirty or defective.

Turn Off the printer, unplug it from the power as well as from computer completely.Then remove all paper from the paper feed unit and blow it out with compressed air a few times. With a flashlight look inside the paper feed to ensure there is nothing obstructing the paper feed mechanism down inside the printer where it is not easily seen.

Next, take moistened Q-tips and clean the rubber rollers in the automatic sheet feeder using it. Then blow some compressed air inside the printer as well to remove excess dust and to dry the rollers.

Holding the printer in both hands , turn it upside down and gently shake it for a few seconds to see if anything falls out of the paper feed area.

Then plug the printer back up and replace it with a fresh, small stack (about 5 pages) of paper.Then try to print again.

If still it doesn't helps then as a last resort you can try forcing a thick paper or fold a A4 piece of paper in half, and then by hand push it through the machine, hopefully this may push any objects out.

After that turn the printer OFF, when it is on, by unplugging it from the power source.
Then unplug it from the computer and leave it that way for 10 minutes. Then replace everything back.

Tell me how it goes!

Ask Your Own Printers Question
Customer reply replied 2 years ago
Compressed Air'? Do you really think non-computer people have this at hand at 11:30 PM? I already took it apart with unplugging, etc. as I explained. If what you are saying is true: dust, it has to be exactly where the printer either 'gets the print ink message', or 'does the actual print'. Where is that? And by the way, the jam that started this hours ago was in the BACK of the printer.
Customer reply replied 2 years ago
I'm missing something. The machine feeds paper just fine. It acts as though it is printing, but when the printer is done 'printing' and spews out the 'finished product', there is no ink on it!
Technician: Md. Sadique, Engineer replied 2 years ago

The printhead is the part of the printer which puts ink onto the paper. If the paper is coming out blank the printhead is faulty.

Ask Your Own Printers Question
Customer reply replied 2 years ago
I just brushed and blew out the back the best I could to no avail. By the way, I am in a wheelchair and cannot lift the printer. It is near impossible to plug/unplug the printer, but I have.
Customer reply replied 2 years ago
I just blew it out again. Have shut down the machine. Will unplug and plug back in and restart again. Will let you know when back up. Hold tight.
Technician: Md. Sadique, Engineer replied 2 years ago

Good luck!

Ask Your Own Printers Question
Customer reply replied 2 years ago
Nothing you did works. And by the way, it was $5 to start and a total of $23 upon satisfaction. It still is not printing. I am not satisfied. I've done everything you asked. So if we have concluded, I am not paying more than $5.
Technician: Md. Sadique, Engineer replied 2 years ago

It verifies the printhead has gone bad.

The printhead is the part of the printer which puts ink onto the paper. If the paper is coming out blank the printhead is faulty.

Ask Your Own Printers Question
Customer reply replied 2 years ago
By 'Good Luck' and my last note, I believe we completed an incomplete transaction? This is a brand new printer and hardly gets used. I presume by your response, we are at an impasse. You want to say it is a bad printer, but your solutions were easy to resolve or not. You never gave reference to a possible faulty printer at the beginning. We have a problem now and I conclude I am not satisfied and am in a wheelchair with no way to fix my printer, and that you, Andy, were not able to help me. Therefore, I expect not to pay more than $5. We have an unsatisfactory completion of this transaction.
Customer reply replied 2 years ago
I must conclude this at once. I am very ill. Please respond that our business is concluded @ $5. T
Technician: Md. Sadique, Engineer replied 2 years ago

As of first step I we will try cleaning your printhead via control panel. if it doesn't helps then you will have to replace the printhead. Which will be done free of cost as this printer is under warranty.

Ask Your Own Printers Question
Technician: Md. Sadique, Engineer replied 2 years ago

Please let me know if you want to continue.

Ask Your Own Printers Question
Customer reply replied 2 years ago
No, I do not not owe you $26. I owe you $5.. I will call Brother tomorrow for help. I cannot get out of the house. I am ending this session and reject your response as unsatisfactory. This conversation is over.
Technician: Md. Sadique, Engineer replied 2 years ago

Thanks for using JustAnswer.

Ask Your Own Printers Question
Was this answer helpful?
Ask John Your Own Question
John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,081 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Shefin

Shefin

Printer and Office Equip. Specialist

3,723 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,364 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,155 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

3,648 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
Brother L2305W,stopped printing said to replace toner,
Brother L2305W,stopped printing said to replace toner, Replaced with new TN660, did not Print and printer gives same message to replace toner, tried old one and then the new one again. Unpluged printe… read more
John Castle
John Castle
BSC in Computing Network Management and Design
40 satisfied customers
Have an error code 5B00. Not sure i have been getting
not sure i have been getting messages to say ink absorber is almost full … read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
372 satisfied customers
I replaced the black cartridge and is not printing. The
I replaced the black cartridge and is not printing. The light with letter K is blinking. Printing very slowly. Help please … read more
Charlie
Charlie
Field engineer
Associate Degree
354 satisfied customers
It is not connecting to my laptop, It's a Toshiba with
I've tried to print and they just don't connect. No updates lately. My printer is a hp envy 5660 series … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
My credit card has a snafu and I need to change the spec.
Hi Pearl, My credit card has a snafu and I need to change the spec. Can you tell me if that is the problem surrounding the message received on my printer? … read more
Charlie
Charlie
Field engineer
Associate Degree
354 satisfied customers
I'm trying to scan & i'm getting the message saying there is
I'm trying to scan & i'm getting the message saying there is no space left on my computer … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
I have just purchased a second hand Brother MFC-J6910DW
Hi I have just purchased a second hand Brother MFC-J6910DW printer and has no disc can you please advise me if I can download drivers and how do I connect to wifi please … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
I have a PIXMA MG5660. It normally works without a hitch but
I have a PIXMA MG5660. It normally works without a hitch but tonight it will not print, scan or air print. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
I guess I need to change my password but I do not remember
I guess I need to change my password ***** I do not remember my old password … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
27 satisfied customers
How do I open the printer to replace a cartridge? 6978 6978
There is nothing wrong I just can't figure out how to open it to replace the cartridge … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
My printer ask for download software. Kodak ESP C310. About
About two weeks, when I order "print" says "filter failed. Then today said download software … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,364 satisfied customers
I have a HP envey 4500 printer How do I set the printer for
I have a HP envey 4500 printer How do I set the printer for wireless connection? Also how to scan a document to pdf file. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
110 satisfied customers
I have a new #63 blk cartridge and it won't fit in my office
I have a new #63 blk cartridge and it won't fit in my office jet #4650 … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My printer won't respond. Instead I get a mersage install
My printer won't respond. Instead I get a mersage install correct printer head under the number U052 … read more
Satchi
Satchi
Bachelor\u0027s Degree
2,102 satisfied customers
The paper is blank when it prints-- goes through all the
The paper is blank when it prints-- goes through all the right connections with computer-- have checked each ink cartridge. Took out the printer head and put it back in -- still no … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
I have canon mx920 series. im trying to print some work and
hello, my name is ***** ***** I have canon mx920 series. im trying to print some work and from time to time it says load paper in the upper deck. I dont even need that part to print. it just sucks. … read more
Harry
Harry
1,866 satisfied customers
Some of the lines are blurred. I have tried to re align the
Some of the lines are blurred. I have tried to re align the print head several times and ran it through the self cleaning process as well with no success, some of the lines are still blurred. … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
391 satisfied customers
My Mac does not see my new epson printer - I have tried
my Mac does not see my new epson printer - I have tried everything. network is fine. computer doesn't see printer to add. I have even added printer manually and printed pass test that it is on the net… read more
Mike Taylor
Mike Taylor
43 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x