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My printer is on but will not detect what I want to print, I…

Customer Question
My printer is on...

My printer is on but will not detect what I want to print

Technician's Assistant: Sometimes things that you think will be really complicated end up being easy to fix. The Printer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.

I type what I want printed, click on print however it does not print ,On the printer it says that it does not detect what is to be printed.

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Submitted: 2 years ago.Category: Printers
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Answered in 9 minutes by:
2/24/2016
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,219
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,

I'm sorry about the issue. What's the model of your printer? If it's an all-in-one printer, are you currently able to make a copy from the printer's glass (not printing from the computer)?

When was the last time this printer was working fine on this computer)?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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