How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Technician
Category: Printers
Satisfied Customers: 36777
Experience:  Printer and scanner problem resolver for over 15 years
Type Your Printers Question Here...
Richard is online now
A new question is answered every 9 seconds

Our Brother Business Smart Series printer, MFC-J4710DW

Customer Question

our Brother Business Smart Series printer, MFC-J4710DW prints faded letters, even after we put in a new print cartridge. What is causing that? We purchased the printer on 01/28/2014
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.

Hi there and welcome

I want you please to do a print head clean

To do this, press on the screen the tools icon

Then choose Ink

Press Cleaning

Choose All

Let it complete and when it has, tell me if it now prints correctly please.

Let me know the results please

Related Printers Questions