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How in the heck do I clear a paper jam on Lexmark p315 photo…

Customer Question
How in the heck do...
How in the heck do I clear a paper jam on Lexmark p315 photo printer ?
Submitted: 2 years ago.Category: Printers
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Answered in 5 minutes by:
2/23/2016
Technician: Richard, Technician replied 2 years ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 48,265
Experience: Printer and scanner problem resolver for over 15 years
Verified

Hi there and welcome

Can you open the printer please where you put the ink cartridges in.

Do you see any paper there at all? It may be very small and even a torn corner can set off the sensor.

Please let me know.

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Customer reply replied 2 years ago
I did find a tiny piece of paper, I have removed it.
Customer reply replied 2 years ago
You still There Richard ?
Technician: Richard, Technician replied 2 years ago

I am here, just replying Kaye.

Do you still get the Paper Jam error?

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Customer reply replied 2 years ago
checking now
Technician: Richard, Technician replied 2 years ago

Thanks

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Technician: Richard, Technician replied 2 years ago

how did it go Kaye?

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Customer reply replied 2 years ago
It's no difference, I will have to see what this strip that just came out is .
Technician: Richard, Technician replied 2 years ago

ok, likely more if it is still in the printer.

Remove the ink and check very carefully as I am sure there is more paper in there then just this strip.

Use a vacuum and if someone can help you, try turning it upside down to shake anything out.

Let me know how you go please

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Customer reply replied 2 years ago
Ok, I'll try.
Technician: Richard, Technician replied 2 years ago

thank you, ***** ***** for the results

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Customer reply replied 2 years ago
I can't find any more, a piece of wire that goes to something in the there, fell out...
Technician: Richard, Technician replied 2 years ago

ok, no wire will have fallen out, as its all secured and it takes a lot more then that to budge it.

Are you still getting the paper jam error?

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Customer reply replied 2 years ago
I guess my Husband will have to deal with it now !!!!! I'm getting Ink all over the place
Customer reply replied 2 years ago
I am
Technician: Richard, Technician replied 2 years ago

ok, can you now remove the power to the printer, so unplug it from the power socket then wait 10 minutes.

Then connect the power and tell me if you still get the error please.

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Customer reply replied 2 years ago
Richard, now it say's clear the carrier jam
Technician: Richard, Technician replied 2 years ago

ok, open the back flap on the printer, do you see any paper there Kaye?

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Customer reply replied 2 years ago
I do not see anything there. I quit for the day. sorry
Technician: Richard, Technician replied 2 years ago

ok, it then points to the paper sensor Kaye that has faulted, else you would have found the rest of the paper when carefully looking.

If there is nothing, then I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service by clicking on one of the stars at the top of the screen then submit.

Thank you

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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 48,265
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Experience: Printer and scanner problem resolver for over 15 years

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