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The carriage is stuck on my HP Photosmart Plus b209a

Customer Question
The carriage is stuck...

The carriage is stuck on my HP Photosmart Plus b209a printer. I have tried all the fixes. The carriage will not move out of the hole. I bought a star screw driver set and have begun to take off the top to see if I could get at it with more than a finger but it won't lift far enough. However there are some screws at the back of the scanner screen I cannot get to. Any ideas?

Technician's Assistant: Thanks. Can you give me any more details about your issue?

The screen tells me two things. Clear paper jam (there is none I can get to), and the Carriage is stuck inside and will not come out. I cannot push it out either..

Submitted: 2 years ago.Category: Printers
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Answered in 15 minutes by:
2/23/2016
Technician: Tim, Sr. Engineer replied 2 years ago
Tim
Tim, Sr. Engineer
Category: Printers
Satisfied Customers: 898
Experience: Sr. Systems and Network Engineer
Verified

Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my VERY BEST to help you. If you like i can offer remote access and a call. In addition, with any positive rating I will support your question going forward for free.

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Technician: Tim, Sr. Engineer replied 2 years ago

Have you checked all access doors? You may need to continue unscrewing until you can unjam it.

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Customer reply replied 2 years ago
There are no access doors open. I need to know how to get the top off from above the ink carriage so I can look down in there to see WHY the carriage will not move! Again. The carriage will NOT move by hand. I have tried all the fixes. I have a #10 Star screwdriver. I have already gotten the four front screws out. I can only lift the top panel an inch at an angle. I need to know HOW to remove the screws at the rear of the panel that are still holding. One I can see. It is also holding on the hinge that allows the scanner lid to be opened to get at the Ink. I cannot get the screwdriver into that space. The other screw is masked by a piece of plastic that is part of the top that lifts up with the scanner. I know it MUST be able to be accessed to put it together, but I do not know how. I NEED to know HOW to access the two remaining screws.
I am sorry, but so far you have been no help at all.
Technician: Tim, Sr. Engineer replied 2 years ago

ok, thanks . I was asking you more questions so i had more info to help. I'll go ahead and opt out since you don't like working with me. Good luck!

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Technician: Robert M., Consultant replied 2 years ago
Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 9,399
Experience: 30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
Verified

can you send me a picture of what you are having an issue with ?

i suspect that you might have to get under the scanner glass to get to the other side of the screws but i would probably need some good pictures to see what is stopping it.

to be honest the entire printer can be replaced for under $100 its probably not worth going to the lengths you are going to fix it

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Robert M.
Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 9,399
9,399 Satisfied Customers
Experience: 30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.

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