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MY BROTHER J870DW WON'T SCAN TO PRINTER VIA UBS CABLE. IT…

Customer Question
MY BROTHER J870DW WON'T SCAN...
MY BROTHER J870DW WON'T SCAN TO PRINTER VIA UBS CABLE. IT HAS WORKED PREVIOUSLY
Submitted: 2 years ago.Category: Printers
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Answered in 5 minutes by:
2/22/2016
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 40,114
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,

I'm sorry about the issue. If you use the ControlCenter program on the computer, is it it able to scan?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

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Customer reply replied 2 years ago
DONT KNOW ABOUT CONTROL CENTER. HAVE WINDOWS 7. WHATS COST TO TROUBLESHOOT?
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago

Our customer service will contact you about the billing; we'll make sure you will be satisfied at the end. I'm the computer tech; let me fix the scanning issue for you now. Can I connect remotely to your computer, so I can fix this issue directly for you? Please reply at the box below. Thank you.

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Customer reply replied 2 years ago
I JUST WANT OUT OF THIS ARRANGEMENT. NOT SATISFIED AT ALL.
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago

I'm sorry. Is there any problem? We guarantee our service, so don't worry. I guarantee to fix this issue for you. Please let me know. Thank you.

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Customer reply replied 2 years ago
SORRY. I AM NOT COMFORTABLE WITH THIS. PLEASE END IT NOW.
Customer reply replied 2 years ago
IS THIS DEFINITELY OVER?
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago

I'm sorry; I'm not sure what the issue is. We have an A+ service rating at the Better Business Bureau website below:

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403

But no problem, we are canceling this per your request. If you still need help with the scanning issue later, or with anything else, please come back any time as you wish; we guarantee our service. Thank you.

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Technician: Jason Jones, Technician replied 2 years ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 18,708
Experience: 10+ years work experience.
Verified

Disregard my message. It was a technical fault.

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Jason Jones
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 18,708
18,708 Satisfied Customers
Experience: 10+ years work experience.

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