Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My canon pixmar MX410 will not print from ADF

Customer Question
my canon pixmar MX410 will not print from ADF
Submitted: 2 years ago.Category: Printers
Ask Your Own Printers Question
Answered in 14 minutes by:
2/22/2016
Technician: Nathan, Engineer replied 2 years ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 32,155
Experience: Computer networking/repair. 12+ years experience.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Do you mean it won't feed the paper through? The pages come out blank?

Ask Your Own Printers Question
Customer reply replied 2 years ago
it will not feed - it prints from the glass.
Customer reply replied 2 years ago
clarification:The message is "Cannot scan from ADF" - it will print a single page .
Technician: Nathan, Engineer replied 2 years ago

Thank you for confirming.

This indicates either contamination in the adf, or a hardware fault in the feed mechanism.

Lift the lid over the adf and check carefully with a flashlight for any scraps of paper, stray staples or paperclips, etc. Clean all exposed rubber wheels/rollers with qtips and rubbing alcohol. Blow it out with compressed air, then close it back up.

Lift the lid over the glass, then clean the underside of the lid on the far left side carefully.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I’ll advise further if needed.

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 2 years ago

I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or clear a security hold on your account. I’ll resend a new phone offer from my end that may be more readily processed.

Ask Your Own Printers Question
Customer reply replied 2 years ago
Completed - same message "cannot scan from ADF"
Technician: Nathan, Engineer replied 2 years ago

Thank you for confirming.

One last effort: try forcing a piece of heavy cardstock paper through the adf (either from the input direction or backwards from below) to dislodge anything else that may be stuck there that you're missing.

If still no change, it would indicate a hardware fault in the auto feed mechanism (bad sensor, bad control board, etc)

These adf components are a "wear item" that fails with age/use. As this is a 2011 model printer, it is well past its 3 year service life, so this type of failure is not surprising to see, and you can expect other components like the printhead to fail soon as well.

While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the adf assembly, which costs about $150; if the logic board is bad you’re looking at $200-250. For $50-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

Depending how you'd like to proceed, I can advise on finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.

Best regards, ***** ***** for the news,

Nathan

Ask Your Own Printers Question
Customer reply replied 2 years ago
I have to leave you now as need to send emails - pls message my email with instructions how I can get back to you to talk further.
Technician: Nathan, Engineer replied 2 years ago

I cannot email you directly, we have to talk here (or by phone, if you accept the prior offer)

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 2 years ago

Just keep this page open, or bookmark/favorite this page, and you can follow up with me at your convenience if you need any more information.

--

Please note:

I am an independent technician and I've spent my personal time, unpaid, in an effort to assist with the question for which you solicited my services. This site works on the honor system, and to that end, I have prioritized working with you ahead of other paying customers.

Although you’ve already paid your fee to the site, I am only compensated for my efforts when customers such as yourself leave positive feedback for my work. Again I apologize there is not a better outcome here, though this is really beyond either of our control. I do hope you’ll consider leaving a 5 star rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately. Rating 1 or 2, or not rating at all, does not produce a refund, it only penalizes me for trying to help.

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 2 years ago

Do you need more help with this?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 32,155
32,155 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
We have a MX410 and we want to use the ADF but we get a
We have a MX410 and we want to use the ADF but we get a message "Cannot Scan from ADF" … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
I need a canon printer with adf like the mx410 for windows
i need a canon printer with adf like the mx410 for windows 10 … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
There is an error flashing and it wont't print. Canon MX410.
Just tonight. I haven't tried to print anything for a few days. … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
73 satisfied customers
I can't print Quicken documents on my Canon MX410. HP. I got
I got a 2017 Quicken recently and has never worked. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Canon MX410 says door is open. Just changed ink, Canon MX410
Canon MX410 says door is open. Just changed ink JA: What kind of computer or device are you printing from? Customer: Canon MX410 and windows 10 JA: How long has this been going on with your MX410? Cus… read more
Mr.Med
Mr.Med
1,277 satisfied customers
have a canon MX410 all in one....was working just fine and
have a canon MX410 all in one....was working just fine and now when I try to copy multi pieces of paper from the ADF it says "cannot scan from ADF" but I can fax multi pieces of paper.....its never do… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Have a Canon Image Class MF6590 printer/scanner. The printer
Have a Canon Image Class MF6590 printer/scanner. The printer works using the ADF or the Platen Glass. The scanner only works using the glass. If I attempt to scan through the ADF an error returned - T… read more
Tim W.
Tim W.
Computer Support Specialist
Associate Degree
1,045 satisfied customers
my internet access had the password XXXXX how do I change
my internet access had the password XXXXX how do I change it on my canon mx410 printer so I can print wirelessly again?… read more
Nathan
Nathan
Engineer
Bachelors of Science
32,155 satisfied customers
Hi my name eanass I have Canon printer MX410 It was printing
Hi my name eanass I have Canon printer MX410 It was printing very good for three months then the black ink empty and I took the old on and bought the same kind, then I start print after one week it st… read more
Mike Taylor
Mike Taylor
44 satisfied customers
I only use canon cartridges & the printing comes out gray or
I only use canon cartridges & the printing comes out gray or very light black 210 XL, installed august 8th,. My printer is MX410. Why does it not print darker?… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
I have a fairly new Canon MX410 and have tried everything
I have a fairly new Canon MX410 and have tried everything on both my Dell Computer and Canon printer to reduce the size of the printout. It is humungous!! Depending on what I print somethings print ou… read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
Our printer (MX410) shows"Document in ADF, Press OK". OK pressed
Our printer (MX410) shows"Document in ADF, Press OK". OK pressed shows "Close the feeder cover (OK) - Eject the Document. This just repeats. It will not take any other commands.… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
I am trying to get my Canon MX410 to read my computer. I
I am trying to get my Canon MX410 to read my computer. I have gone through the manual and it will copy a page when I place it on the copier but won't copy from the computer. My computer says it is rea… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
My canon printer mx410 will not print due to printer offline.
My canon printer mx410 will not print due to printer offline. Tried everything possible;no luck. What should I do?… read more
Michelle
Michelle
Manager operations
Bachelor's Degree
1,279 satisfied customers
why is my new printer a canon mx410, when faxing keep giving
why is my new printer a canon mx410, when faxing keep giving me an ADF error message when faxing docs out. The message keep saying close the feeder.… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
how to get your canon MX410 printer to stop going to print
how to get your canon MX410 printer to stop going to "print a file " instead of actually printing. and also, my laptop is not connecting with my printer. i've tried using a USB cord and installing wir… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor's Degree
9 satisfied customers
i bought anew canon mx410 printer and cannot print. i believe
i bought anew canon mx410 printer and cannot print. i believe i set it up properly but it keeps telling me my printer is offline. i'm using a macbook pro.… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Canon Pixmar 4000 Have downloaded some drivers for Windows
Canon Pixmar 4000 Have downloaded some drivers for Windows 7 Printer does everything in the specification except print on CD At the moment only prints multiple images and a title but will not print a … read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x