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I have the Stylus Photo R2880. I replaced the empty LC

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I have the Stylus Photo...
I have the Stylus Photo R2880. I replaced the empty LC cartridge and the new cartridge is not recognized (it's Epson). therefore printer will not print. Help!
Submitted: 2 years ago.Category: Printers
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Answered in 12 minutes by:
2/22/2016
Technician: Nathan, Engineer replied 2 years ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 29,533
Experience: Computer networking/repair. 12+ years experience.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Howie.

There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).

What we can try are some cleaning and reset steps.

First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.

Nathan

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Customer reply replied 2 years ago
what additional details do you need?
Technician: Nathan, Engineer replied 2 years ago

Well I didn't ask for any more details yet, but did you actually attempt the above cleaning and reset steps that I sent?

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Technician: Nathan, Engineer replied 2 years ago

Hi Howie, Have you done the cleaning yet, or do you need any more help with this?

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Customer reply replied 2 years ago
I have a sick kid. No time yet to clean printer
Technician: Nathan, Engineer replied 2 years ago

No worries, take your time. I just wanted to make sure you were not waiting on me. Feel free to get back in touch at your convenience.

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Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 29,533
29,533 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

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