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Michael Hannigan
Michael Hannigan, Technician
Category: Printers
Satisfied Customers: 11747
Experience:  25+ Years Experience Computers, Electronics, and Printers - HP, Canon, Xerox, Ricoh, Lexmark, Oki, Ghestner, Konica Minolta, Kyocera, Sharp
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I own three Brother machines, two of which are embroidery

Customer Question

I own three Brother machines, two of which are embroidery machines. The PE770 and the Innov-is bp2100. Ever since I replaced the needles in them, the self-threader no longer threads them. I have to do it manually. I've tried several brands of needles and nothing works. I know that the machine is threaded correctly, and also the needles have been inserted the right way, so what is wrong?
Submitted: 1 year ago.
Category: Printers
Expert:  Michael Hannigan replied 1 year ago.

Hello. Thank you for coming to JustAnswer.

Sorry for the delay and thank you for your patience. My name is Michael. I will be helping you with your question today.

Please let me know if there as any additional information that you think might be pertinent to your question. If I don't hear back from you, I'll provide the best answer I can based on the information you've given so far. You will still be able to reply with additional information or questions at any point during our conversation, and I'll revise the my answer accordingly.

Expert:  Michael Hannigan replied 1 year ago.

There are several things that could cause the needle threader not to work.

1. The needle was not raised. Raise the needle so that the needle is in its highest position.

2. The needle is not installed correctly. Install the needle making sure the flat side is facing the back.

3. The wrong size needle is being used with the needle threader. The needle threader can only be used with home sewing machine needles size 75/11 – 100/16. The needle threader cannot be used with a 65/9 home sewing machine needle.

4. The needle threader cannot be used with a wing needle or twin needle.

5. Thread with a thickness of 130/120 or thicker cannot be used with the needle threader.

6. You are using the needle threader with decorative threads such as transparent nylon thread or metallic thread. When using these threads, you will need to thread the needle by hand.

7. Make sure that the hook on the needle threader is passing through the eye of the needle to grab the thread.

8. The thread is not under the hook or in front of the needle to make sure that the hook grabs the thread.

9. The needle threader is not used correctly. For more information, please refer to the instructions in the users manual.

10. The hook of the needle threader is damaged. The machine would require service by a Brother Authorized Service Center.

If the problem persists, your machine may require service.

If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-***-***-****) for warranty options.

If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:

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