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I have a Canon printer MP 495 which I lost the installation…

Customer Question
Hello. I have a...

Hello. I have a Canon printer MP 495 which I lost the installation disc for so downloaded the drivers. However it says now that it's not responding or there's a print error ...? What do I do?

Technician's Assistant: Thanks. Can you give me any more details about your issue?

Not really.. that's it. When I try and print it just says 'printer not responding' or 'print error'.

Submitted: 2 years ago.Category: Printers
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Answered in 15 minutes by:
2/19/2016
Technician: Ashik, Technician replied 2 years ago
Ashik
Ashik, Technician
Category: Printers
Satisfied Customers: 12,440
Experience: Bachelor of Computer Application (BCA), Professional Experience in Printers
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Can you do copies from the printer itself ?

What version of Windows are you using ?

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Customer reply replied 2 years ago
Even when I plug the lap top into the printer using usb, it still doesn't respond. I am using Windows 10.
Technician: Ashik, Technician replied 2 years ago

But can you do copies from the printer itself ?

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Customer reply replied 2 years ago
What do you mean?
Customer reply replied 2 years ago
It won't print anything
Technician: Ashik, Technician replied 2 years ago

You can do copies from your printer itself by putting the document on its scanner and by pressing the Copy (or similar) button the printer, without computer. Are you able to do that ?

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Customer reply replied 2 years ago
No, it doesn't respond.
Technician: Ashik, Technician replied 2 years ago

That means the issue is not the computer. Can you turn off the printer, unplug it for 3 minutes, turn it back on and do a copy ?

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Customer reply replied 2 years ago
ok
Technician: Ashik, Technician replied 2 years ago

Did this happen after you downloaded and install drivers ? When did this problem start exactly ?

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Customer reply replied 2 years ago
It's alright, I'm gonna get someone else to fix it, thanks.
Technician: Ashik, Technician replied 2 years ago

I'm happy to continue to help you. If you would like to continue, please let me know.

If not, then it is OK. If you ever need my help with this, please let me know.

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Shefin
Shefin, Printer and Office Equip. Specialist
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